IT Operations Specialist

PT Indocyber Global Teknologi; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Indocyber Global Teknologi seeks an IT Support professional to monitor IT infrastructure, troubleshoot incidents, respond to alerts, and manage tickets. You will assist with user accounts, access requests, and routine maintenance under established procedures.

The role requires a Bachelor’s degree in IT or related field and 1–3 years of experience in IT support or technical helpdesk. Shift-based work and on-call coverage may be required.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
• 1–3 years in IT Support, IT Operations, Helpdesk, or Technical Support.
• Experience with Level 1 IT/Application Support and user issues.
• Shift-based or operational support experience preferred.
• Familiarity with ITSM processes and ticketing systems.

Responsibilities

• Monitor IT infrastructure, systems, applications, and network services for availability and performance.
• Perform first-level troubleshooting and resolution of IT incidents and service requests.
• Respond to alerts and operational issues promptly.
• Escalate complex issues to L2/L3 teams or vendors as needed.
• Maintain documentation of incidents, troubleshooting steps, and resolutions.
• Support user accounts, access requests, and password resets.
• Handle IT tickets through the ITSM system and prepare incident summaries.

Skills

Customer service

Communication skills

Analytical thinking

Documentation skills

Multi-tasking

Education

Bachelor’s degree in IT or related field

Tools

ITSM tools

Job description

PT Indocyber Global Teknologi seeks an IT Support professional to monitor IT infrastructure, troubleshoot incidents, respond to alerts, and manage tickets. You will assist with user accounts, access requests, and routine maintenance under established procedures.

The role requires a Bachelor’s degree in IT or related field and 1–3 years of experience in IT support or technical helpdesk. Shift-based work and on-call coverage may be required.