Technical Support Officer

Cermati Fintech Group; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Indodana Fintech is seeking an IT Support Specialist to provide technical support and assistance to users across applications and systems. You will troubleshoot issues, manage requests via ticketing systems, document resolutions, and escalate complex problems to the IT team as needed.

The ideal candidate has a Bachelor's in IT or related field, at least 1 year of experience (interns welcomed), strong communication skills, and proficiency with Windows and Excel/Google Sheets.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• Minimum 1 year of experience in similar positions; interns are valued.
• Familiar with Windows OS; knowledge of Linux is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently as well as in a team.
• Willing to handle technical issues and provide customer service support.
• Experienced or skilled in Excel / Google Sheets processing.
• Disciplined and results-oriented in achieving quality and speed.
• Skilled in database queries and reading log system data.

Responsibilities

• Provide technical support and assistance to users regarding application and system issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes, solutions, and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Skills

Communication skills

Problem-solving

Independence

Teamwork

Customer service

Database queries / log analysis

Education

Bachelor's degree in Information Technology or related field

Tools

Windows

Linux

Excel / Google Sheets

Job description

Company Description

Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.

Company Description

Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

• Provide technical support and assistance to users regarding application and system issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes, solutions, and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued
• Familiar with Windows operating systems; knowledge of Linux is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently as well as in a team.
• Willing to handle technical issues and provide customer service support.
• Experienced & skilled in Excel / Google Sheets processing.
• Disciplined and results-oriented in achieving quality & speedy execution.
• Skilled in Data base query and can read the log system data.