Technical Support & Product Demo Specialist

PT Japfa Comfeed Indonesia Tbk

Indonesia

Hybrid

IDR 401,760,000 - 669,600,000

Full time

9 days ago

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Job summary

PT Japfa Comfeed Indonesia Tbk in Kepulauan Riau is seeking a Full-time FL Operator of TIRTAMADU 2 COM MDN to provide basic technical support to customers and sales teams. You will assist with product usage guidance, demonstrations, and basic troubleshooting to ensure smooth product adoption.

The role involves recording issues, coordinating with sales, QA, and technical teams, and adhering to SOPs and safety standards in daily operations.

Qualifications

Basic technical support experience for assigned products.
Ability to guide product usage and provide application guidance.

Responsibilities

Provide basic technical support to customers and sales teams for assigned products.
Assist in product application guidance, usage instructions, and basic troubleshooting.
Record customer issues and feedback accurately; escalate when needed.
Coordinate with sales, QA, and technical teams for issue resolution.