Product Support & Demo Specialist

JAPFA; Riau; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

JAPFA is seeking a technical support associate in Indonesia, focusing on assisting customers and sales teams with product guidance, usage instructions, and troubleshooting. You will help demonstrate products and provide clear technical explanations to support sales efforts.

Based in the Riau region, you will record issues, feedback, and inquiries, and coordinate with sales, QA, and technical teams to resolve problems while adhering to SOPs and safety standards.

Qualifications

• Provide basic technical support to customers and sales teams.
• Assist in product application guidance, usage instructions, and basic troubleshooting.
• Record customer issues, feedback, and inquiries accurately.

Responsibilities

• Provide basic technical support to customers and sales teams.
• Assist in product demonstrations and technical explanations.
• Coordinate with sales, QA, and technical teams for issue resolution.
• Follow technical SOPs, safety standards, and reporting procedures.

Job description

JAPFA is seeking a technical support associate in Indonesia, focusing on assisting customers and sales teams with product guidance, usage instructions, and troubleshooting. You will help demonstrate products and provide clear technical explanations to support sales efforts.

Based in the Riau region, you will record issues, feedback, and inquiries, and coordinate with sales, QA, and technical teams to resolve problems while adhering to SOPs and safety standards.