FL OPERATOR OF TIRTAMADU 2 COM MDN

JAPFA; Riau; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

JAPFA is seeking a technical support associate in Indonesia, focusing on assisting customers and sales teams with product guidance, usage instructions, and troubleshooting. You will help demonstrate products and provide clear technical explanations to support sales efforts.

Based in the Riau region, you will record issues, feedback, and inquiries, and coordinate with sales, QA, and technical teams to resolve problems while adhering to SOPs and safety standards.

Qualifications

• Provide basic technical support to customers and sales teams.
• Assist in product application guidance, usage instructions, and basic troubleshooting.
• Record customer issues, feedback, and inquiries accurately.

Responsibilities

• Provide basic technical support to customers and sales teams.
• Assist in product demonstrations and technical explanations.
• Coordinate with sales, QA, and technical teams for issue resolution.
• Follow technical SOPs, safety standards, and reporting procedures.

Job description

Provide basic technical support to customers and sales teams for assigned products. Assist in product application guidance, usage instructions, and basic troubleshooting. Support sales activities through product demonstrations and technical explanations. Record customer issues, feedback, and technical inquiries accurately. Coordinate with sales, QA, and technical teams for issue resolution. Follow technical SOPs, safety standards, and reporting procedures.

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

https://www.japfa.com/

https://www.japfacomfeed.co.id/