IT Manager - Infrastructure, Network & Data (Fintech Start-up)

PT Michael Page Internasional Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

PT Michael Page Internasional Indonesia is seeking an IT Manager to lead Infrastructure, Network & Data for a fintech startup in Jakarta. You will build the technology environment from ground up, implement cloud strategy, security controls, and a robust data platform.

The role requires hands-on leadership, regional collaboration, and full IT budget ownership to enable rapid growth while meeting regulatory standards.

Qualifications

• Bachelor's degree in CS/IS/Engineering or related field.
• 8-12 years IT experience with leadership responsibilities in IT management, infrastructure or operations.
• Proven ability to build or scale IT environments for startups or new markets.
• Strong expertise in enterprise networks, firewalls, VPNs, cloud platforms, and IT infrastructure.
• Hands-on experience with large-scale data management and security controls.
• Experience with AWS, Azure, or Google Cloud; cross-regional collaboration.
• Vendor management, procurement and IT budgeting ownership.
• Fluent in Bahasa Indonesia and English.
• Experience in financial services/fintech environments.
• Start-up/greenfield/new market experience; regulatory audits exposure.
• CRM, customer service or engagement tech implementations.
• Relevant certifications (AWS/Azure/CISSP/CISM/ISO27001/CCNA/CCNP/ITIL/PMP/PRINCE2).

Responsibilities

• Build and launch the organization's technology environment from the ground up.
• Set up office networking, cybersecurity, devices, and collaboration tools.
• Design cloud infrastructure aligned with regional needs.
• Implement IAM including MFA and RBAC.
• Design and maintain customer data platforms and databases.
• Ensure data quality, backups, DR and performance.
• Develop APIs and reporting integrations; enforce data governance.
• Lead security controls, audits, and regulatory compliance.
• Oversee regional tech programs and deployments; support training.
• Establish IT service management, SLAs, onboarding and offboarding.
• Govern IT policies, governance, and documentation; lead team growth.

Skills

Leadership experience

Cloud platforms

Enterprise networks

Cybersecurity

Database management

Cross-region collaboration

Vendor management

Bilingual

Fintech domain

Startup/greenfield

Audits & privacy

CRM implementation

Certifications

Education

Bachelor's degree in CS/IS/Engineering

Tools

AWS

Azure

GCP

Firewalls

VPNs

IAM

CRM systems

Job description

IT Manager - Infrastructure, Network & Data (Fintech Start-up)

This is a greenfield IT leadership opportunity for an experienced technology professional who thrives in building environments from scratch. The successful candidate will be responsible for establishing and managing the organization's IT infrastructure, cloud environment, cybersecurity framework, customer data platform, and local technology operations.

Our partner is an expanding regional fintech organization currently establishing its Indonesian operations. The company serves a large base of individual customers and places a strong emphasis on technology, data security, and operational excellence. As part of its growth strategy, the business is investing in a scalable and secure technology environment to support future expansion and regional integration

Description

IT Infrastructure & Technology Setup

• Build and deploy the organization's technology environment from the ground up.
• Establish office networking, connectivity, cybersecurity, hardware, collaboration tools, and device management.
• Design and implement cloud infrastructure in alignment with business and regional requirements.
• Develop identity and access management frameworks including MFA and role-based access controls.

Database & Data Management

• Design, implement, and maintain customer data platforms and supporting databases.
• Ensure data quality, availability, backup, disaster recovery, and performance optimization.
• Develop integration capabilities through APIs and reporting platforms.
• Establish data retention and governance policies.

Cybersecurity & Compliance

• Develop and maintain enterprise security controls and monitoring capabilities.
• Ensure compliance with applicable data protection regulations and company standards.
• Lead incident response planning, vulnerability management, and security awareness programs.
• Support audits, regulatory requirements, and information security assessments.

Regional Technology Programs

• Serve as the primary technology representative for local implementation of regional initiatives.
• Manage system deployments, migrations, testing, user training, and post-implementation support.
• Collaborate with regional stakeholders to address local regulatory and operational requirements.

IT Operations & Support

• Establish IT service management processes including helpdesk operations and service level agreements.
• Manage user onboarding and offboarding processes.
• Ensure system stability, availability, and business continuity readiness.
• Develop and maintain disaster recovery plans.
• Manage relationships with infrastructure, software, cloud, and managed service providers.
• Negotiate contracts, monitor service performance, and control technology spending.
• Develop and manage annual IT budgets and investment plans.

Leadership & Governance

• Create and maintain IT policies, standards, and operating procedures.
• Lead technology documentation, governance, and audit readiness activities.
• Build, mentor, and scale the local technology team as business requirements evolve

Profile

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline.
• 8-12 years of IT experience, including leadership responsibility in IT management, infrastructure, or technology operations.
• Proven track record of building or scaling IT environments for new businesses, entities, or operations.
• Strong expertise in enterprise networks, firewalls, VPNs, cloud platforms, and IT infrastructure.
• Hands-on database management experience supporting large volumes of customer or personal data.
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Strong understanding of cybersecurity principles, data protection requirements, and IT governance.
• Experience working with regional or global technology teams on cross-country technology initiatives.
• Vendor management, procurement, and IT budget ownership experience.
• Fluent communication skills in Bahasa Indonesia and English
• Experience within financial services, fintech, insurance, lending, or other consumer data-intensive industries.
• Background in start-up, greenfield, or new market entry environments.
• Exposure to regulatory audits, data privacy initiatives, or security certification programs.
• Experience implementing CRM, customer service, or customer engagement technologies.
• Relevant certifications such as AWS, Azure, CISSP, CISM, ISO 27001, CCNA/CCNP, ITIL, PMP, or PRINCE2.

Job Offer

• Basic salary.