Technical Support Analyst

Leighton Asia; Nusa Jaya; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Leighton Asia is seeking a Technical Support Analyst (Project Support) to administer and support server, network, desktop, and IT infrastructure. You will monitor systems, handle incidents, and assist with procurement while ensuring security and best practices across a multinational environment.

The role requires a Diploma in IT, 5+ years in desktop support, and certifications such as MCSA/MCSE/CCNA/ITIL. Strong Windows, PC hardware, and mobile OS knowledge are essential for success in this

Qualifications

• Diploma in IT or related field required.
• Minimum 5 years of Desktop Support Operations and IT Infrastructure experience.
• Certifications such as MCSA, MCSE, CCNA, or ITIL Foundation are advantageous.
• Strong knowledge of Windows desktop OS, applications, and mobile OS including iOS and Android.
• Experience supporting IT operations in a medium to large multinational corporation.
• Ability to thrive in a dynamic, fast-paced environment and manage vendors.

Responsibilities

• Administer and support server, network, desktop, and IT infrastructure.
• Complete daily system administration tasks to ensure systems operate correctly.
• Monitor systems using automated tools and manage incident alerts.
• Maintain operational documentation, user guides, and IT procedures.
• Manage escalation of technical issues to third-party suppliers for advanced support.
• Provide system availability, capacity, inventory, licence, and maintenance reporting.
• Record, track, prioritise, allocate, and resolve service desk calls.
• Assist with procurement of IT equipment and services, including supplier coordination.
• Build relationships with internal users, project teams, vendors, and service providers.

Skills

Communication

Problem-solving

Organisational skills

Teamwork

Stakeholder management

Education

Diploma in IT or related field

Tools

Windows desktop OS

Mobile operating systems (iOS/Android)

PC hardware

Job description

Role: Technical Support Analyst (Project Support)

Job Duties

• Administer and support server, network, desktop, and IT infrastructure.
• Complete daily system administration tasks to ensure systems operate correctly.
• Monitor systems using automated tools and manage alerts for incidents or failures.
• Complete system patching in line with best practice and supplier update schedules.
• Maintain operational documentation, user guides, disaster recovery records, and IT procedures.
• Manage escalation of technical issues to third-party suppliers for advanced support.
• Maintain IT systems and services in line with security policies and industry best practice.
• Review audit trails and report any security incidents.
• Support disaster recovery planning, backup testing, and recovery activities.
• Provide system availability, capacity, inventory, licence, and maintenance reporting.
• Act as the first point of contact for users through phone, email, and face-to-face support.
• Record, track, prioritise, allocate, and resolve service desk calls.
• Resolve incidents, user queries, change requests, and desktop support issues.
• Support procurement of IT equipment and services, including supplier coordination and invoice tracking.
• Assist with software and hardware audits and manage IT assets throughout their lifecycle.
• Build effective working relationships with internal users, project teams, vendors, and service providers.
• Contribute to continuous improvement of IT infrastructure, processes, and service quality.

Job Requirements

• Diploma in IT or a related field.
• Minimum 5 years of experience in Desktop Support Operations and IT Infrastructure.
• Professional certifications such as MCSA, MCSE, CCNA, or ITIL Foundation will be an added advantage.
• Strong knowledge of Microsoft Windows desktop operating systems, applications, and mobile operating systems including iOS and Android.
• Good knowledge of PC hardware and strong troubleshooting skills.
• Strong communication, interpersonal, problem-solving, and organisational skills.
• Experience supporting IT operations within a medium to large multinational corporation.
• Ability to thrive in a dynamic and fast-paced environment.
• Experience managing third-party service providers and vendors.
• Detail-oriented, independent, and customer-focused.
• Strong teamwork and stakeholder management skills.
• Knowledge of IT infrastructure, technology operations, and vendor management.

Information provided will be treated in strict confidence. Applicants who are not invited for an interview within 8 weeks may consider their application unsuccessful for the applied post.

For more information about Leighton Asia, please visit our Leighton Company Website.