IT Support / Generalist Staff

PT Asix Global Industrial; Jawa Timur; On-site; IDR 50,000,000 - 80,000,000; Full time

Job summary

PT Asix Global Industrial is seeking a capable IT Support professional to maintain local hardware and network infrastructure, resolve end-user issues, and manage VPN access for remote staff. The role covers desk-side and remote support, plus coordination with ISPs and vendors.

The ideal candidate has a bachelor's degree in a related field, at least two years in IT support or network administration, and proficiency with Windows/macOS, networking basics, and productivity suites.

Qualifications

• Bachelor's degree in CS/IT/CE or related field or equivalent practical experience.
• Minimum 2 years in IT support, systems administration, or network administration.
• Experience in Desktop Support or Helpdesk in local businesses and manufacturing sites.
• Fundamental knowledge of OSI model, subnetting, TCP/IP, DHCP, and DNS.

Responsibilities

• Deliver day-to-day IT support and maintain local hardware/network infrastructure.
• Resolve end-user hardware, software, OS, and printer issues within SLAs.
• Maintain LAN, Wi-Fi, switches, routers, and access to email and databases.
• Install, configure, repair, and track workstations, peripherals, and licenses.
• Execute backups, system patches/updates, and enforce IT security protocols.
• Diagnose and repair PCs/laptops, replace components, and configure Windows/macOS.
• Maintain and fix network and thermal printers, scanners, projectors, and IP phones.
• Set up remote VPN access for work-from-home staff; resolve issues via AnyDesk/TeamViewer.
• Manage Google Workspace and M365 accounts, passwords, licensing, and shared drives.
• Coordinate with ISPs, SaaS, and hardware vendors for repairs and SLAs.

Skills

OS/Network basics

Mikrotik QoS

Wi-Fi setup

VPN setup

Windows/macOS

Google Workspace

M365

End-user support

Printer/Scanner support

Hardware repair

AnyDesk/TeamViewer

LAN/WAN

Education

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Information System or related field

Tools

AnyDesk

TeamViewer

Mikrotik

Job description

Deliver day-to-day IT support and maintain local hardware/network infrastructure to ensure seamless operations

Resolve end-user hardware, software, OS, and printer issues within established SLAs

Maintain LAN, Wi-Fi, switches, routers, and access to email, databases, and company systems

Install, configure, repair, and track workstations, peripherals, and software licenses

Execute routine backups, system patches/updates, and enforce IT security protocols

Diagnose and repair PCs/laptops, replace components, and configure Windows and macOS

Maintain and fix network and thermal printers, scanners, projectors, and PABX/IP phones

Set up remote VPN access for work-from-home staff and resolve issues via AnyDesk or TeamViewer

Manage Google Workspace and M365 accounts, passwords, licensing, and shared drives

Coordinate with ISPs, SaaS, and hardware vendors for repairs, SLAs, and support

About you

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Information System or a related field (or equivalent practical experience)

Minimum 2 years in IT support, systems administration, or network administration

Experience in Desktop Support or Helpdesk positions in local businesses, manufacturing sites, and branch offices

Fundamental knowledge of OSI model, subnetting, TCP/IP, DHCP, and DNS

Mikrotik configuration, QoS bandwidth control, Wi-Fi AP setup, LAN, and UTP crimping

Able to communicate in English, both verbally and in writing.

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?
• How many years experience in IT Technical Support do you have?
• Which of the following languages are you fluent in?
• How many years of ERP System Support experience do you have?
• Do you have Microsoft Windows Server Administration experience?
• How many years' experience do you have as a Hardware and Software Technician?
• How many years' experience do you have as a Networking and Infrastructure Staff?

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