Technical Specialist: Remote Support & Installations
PT Arobs Solutions Indonesia
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Job summary
PT AROBS SOLUTIONS INDONESIA is seeking a Technical Specialist in Jakarta to support customers with hardware and software issues. You will collect technical details, perform remote troubleshooting, and escalate complex problems to HQ as needed.
The role also involves coordinating with technicians/installers for installation scheduling, contributing to training materials, and maintaining detailed records of interactions. Fluent English is required and a engineering degree is preferred.
Qualifications
- Bachelor's Degree in Electrical Engineering (preferred), Robotic Engineering, Automotive Engineering, Computer Science, or related field.
- Experienced in technical support, customer service, or a similar technical role.
- Fluent in English is a must.
Responsibilities
- Communicate directly with customers for technical information.
- Perform remote troubleshooting to identify device malfunctions.
- Escalate complex problems to technical support at HQ.
- Maintain a good understanding of UX.
- Manage technicians/installers for scheduling installation based on SOPs.
- Assist in developing technical training materials for support teams.
- Maintain detailed records of customer interactions, issues, and solutions
Skills
Education
Job description
PT AROBS SOLUTIONS INDONESIA is seeking a Technical Specialist in Jakarta to support customers with hardware and software issues. You will collect technical details, perform remote troubleshooting, and escalate complex problems to HQ as needed.
The role also involves coordinating with technicians/installers for installation scheduling, contributing to training materials, and maintaining detailed records of interactions. Fluent English is required and a engineering degree is preferred.
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