IT Technician: Remote & On‑Site Support Pro

TELUS Digital Philippines; Jakarta Timur; On-site; IDR 8,000,000 - 12,000,000; Full time

Job summary

A leading technology services company in Jakarta Timur is seeking an IT Technician to maintain IT infrastructure and ensure smooth operation of IT systems and networks. Responsibilities include providing technical support, troubleshooting issues, monitoring systems, and implementing security protocols. Ideal candidates should have a diploma in IT, relevant certifications, and 2-3 years of experience, preferably in a BPO environment. Strong knowledge of various operating systems and effective communication skills are essential.

Qualifications

• 2-3 years of experience as an IT Technician in a BPO environment.
• Strong knowledge of Windows, Mac, and Linux operating systems.
• Experiences with troubleshooting network, hardware, and software issues.

Responsibilities

• Provide on‑site and remote technical support to end‑users.
• Monitor system and network performance to minimize downtime.
• Implement security protocols and conduct regular security audits.

Skills

Technical troubleshooting

System maintenance

Customer service

Technical support

Attention to detail

Education

Diploma or degree in IT or related field

Tools

LAN/WAN

VPNs

Windows

Linux

Mac

VoIP systems

Job description

A leading technology services company in Jakarta Timur is seeking an IT Technician to maintain IT infrastructure and ensure smooth operation of IT systems and networks. Responsibilities include providing technical support, troubleshooting issues, monitoring systems, and implementing security protocols. Ideal candidates should have a diploma in IT, relevant certifications, and 2-3 years of experience, preferably in a BPO environment. Strong knowledge of various operating systems and effective communication skills are essential.