Technical Service Engineer

PT Willfar Information Technology; Desa Ciranjeng; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Willfar Information Technology is seeking a fresh graduate engineer to provide technical support for metering products. You will visit customers, assist with installation and testing, and collaborate with sales and technical teams to ensure project delivery.

Candidates should be able to communicate effectively, prepare technical reports, and travel to field sites as required. A related engineering degree and strong teamwork are essential for success in this role.

Qualifications

• Fresh graduate with related engineering degree
• Familiar with metering products such as water meters, smart meters and energy meters
• Able to compile plans, summaries, technical reports, and other documents
• Willing to visit customers and travel for field assignments when required

Responsibilities

• Visit customers to provide technical support and gather requirements
• Assist with product installation, testing, troubleshooting
• Collaborate with Sales and Technical teams to resolve issues
• Organize meetings with customers to discuss projects
• Prepare technical reports and service records

Skills

Technical support

Customer communication

Documentation

Teamwork

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Automation

Job description

Fresh graduate with a Bachelor's degree majoring in Electrical Engineering, Electronic Information, Automation, or other related disciplines.

Familiar with water meters, smart meters, energy meters, and other related metering products.

Capable of compiling plans, summaries, technical reports, and other technical documents.

Good team player with good communication skills and the ability to communicate with customers and new contacts.

Willing to visit customers and travel for field assignments when required.

Job Responsibilities

Regularly visit customers to provide technical support, introduce products, and understand customer requirements.

Assist customers with product installation, testing, troubleshooting, and other technical service activities.

Collaborate with the Sales team and Technical team to resolve technical issues and support project delivery.

Assist in organizing meetings with customers to facilitate technical discussions and project execution.

Prepare technical reports, service records, and other documents related to customer and project activities.