Technical Sales Engineer

PT Snf Polymers Indonesia; Banten; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

PT SNF Polymers Indonesia is seeking a technical service and application support professional to act as the primary contact for assigned customers in the mining, mineral processing, metallurgy, or chemical industries. You will collaborate with Key Account Managers or work independently to address technical inquiries and ensure optimal product performance.

The role requires at least a bachelor's degree in Metallurgical Engineering or Chemical Engineering, fluent Bahasa Indonesia and English, and

Qualifications

• Bachelor's degree in Metallurgical Engineering or Chemical Engineering.

Responsibilities

• Provide technical service and application support to customers, collaborating with Key Account Managers or independently for assigned customers.
• Act as the primary technical contact for assigned customers and provide timely support for inquiries and application-related issues.
• Maintain regular proactive communication to address technical concerns and support customer satisfaction and retention.
• Support customer trials, testing, commissioning and troubleshooting to ensure optimal product application and performance.
• Prepare and submit service visit reports and technical reports in a timely manner.
• Escalate complex technical issues to the Technical Manager or Lab Manager and support root cause analysis and corrective actions.
• Ensure compliance with technical procedures, lab guidelines, and company standards during testing, trials and field activities.
• Provide technical feedback, field observations and performance data to support product improvement and development initiatives.

Skills

Bahasa Indonesia

English

Mandarin (HSK4+)

Presentation

Negotiation

Technical problem-solving

MS Office

Education

Bachelor's degree in Metallurgical Engineering or Chemical Engineering

Tools

MS Office

Job description

Provide technical service and application support to customers, either in collaboration with Key Account Managers for key accounts or independently for assigned customers.

Act as the primary technical point of contact for assigned customers and provide timely support to address technical inquiries and application-related issues.

Maintain regular and proactive communication with customers, effectively addressing technical concerns to support customer satisfaction and retention.

Support customer trials, testing, commissioning, and troubleshooting activities to ensure optimal product application and performance.

Prepare and submit service visit reports and technical reports in a timely manner for all customer service activities.

Escalate complex technical issues to the Technical Manager or Lab Manager and support root cause analysis and implementation of corrective actions.

Ensure compliance with approved technical procedures, laboratory guidelines, and company standards during testing, trials, and field activities.

Provide technical feedback, field observations, and performance data to support continuous product improvement and development initiatives.

QUALIFICATION

Bachelor's Degree (S1) in Metallurgical Engineering or Chemical Engineering.

Minimum 3 years of relevant working experience in mining, mineral processing, metallurgy, chemical industry, or technical sales environment.

Proficient in Bahasa Indonesia and English, both spoken and written.

Ability to communicate in Mandarin will be an advantage (HSK Level 4 or above is preferred).

Strong understanding of metallurgical and/or chemical processes.

Good presentation, negotiation, and technical problem-solving skills.

Proficient in Microsoft Office applications.

Willing to be placed at Karawaci - Tangerang.

Willing to undertake business travel as required by the Company.