Technical Engineer Cilegon Technical

Sefas Group; Cilegon; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Sefas Group in Indonesia is seeking a Technical Engineer to bridge our products and customers. You will provide expert advice, recommend solutions, answer technical queries, and collaborate with the sales team to deliver the best options for customers.

You will conduct product demonstrations, support the sales process with in-depth technical knowledge, and document customer interactions. You will help identify upsell opportunities and contribute to product improvement based on feedback.

Qualifications

• Bachelor's degree in Mechanical or Chemical Engineering.
• 1 year of experience as a technical professional in an industrial setting or in technical sales (fresh graduates are welcome).
• Experience in industrial sales is preferable.
• Strong written and verbal communication skills, with experience in customer presentations.
• Ability to explain complex technical concepts in a clear and accessible manner.
• Collaborative, team-oriented mindset with a focus on customer satisfaction.
• Strong troubleshooting skills and attention to detail.
• Possess a valid driving license (SIM C and SIM A).

Responsibilities

• Providing technical assistance and product recommendations to customers.
• Supporting the sales team with technical product knowledge during the sales process.
• Troubleshooting and resolving product-related issues for customers.
• Conducting product demonstrations and training sessions for customers and internal teams.
• Collaborating with the sales team to identify opportunities for upselling and cross-selling.
• Documenting customer interactions and feedback for continuous improvement.
• Participating in product development and improvement based on customer insights.
• Maintaining knowledge of the latest industry trends and product updates.

Skills

Technical knowledge

Customer presentations

Troubleshooting

Communication skills

Team collaboration

Driving license (SIM C & SIM A)

Sales collaboration

Education

Bachelor's degree in Mechanical or Chemical Engineering

Job description

As a Technical Engineer, you will be the key link between our products and customers, offering expert advice and solutions. Your role will involve providing product recommendations, answering technical queries, and collaborating closely with the sales team to ensure customers receive the best solutions to meet their needs. You’ll be instrumental in building customer trust and driving sales success.

Your Responsibilities

• Providing technical assistance and product recommendations to customers
• Supporting the sales team with technical product knowledge during the sales process
• Troubleshooting and resolving product-related issues for customers
• Conducting product demonstrations and training sessions for customers and internal teams
• Collaborating with the sales team to identify opportunities for upselling and cross-selling
• Documenting customer interactions and feedback for continuous improvement
• Participating in product development and improvement based on customer insights
• Maintaining knowledge of the latest industry trends and product updates

Requirements & Qualifications

• Bachelor's degree in Mechanical or Chemical Engineering.
• One year of experience as a technical professional in an industrial setting or in technical sales (fresh graduates are welcome)
• Experience in industrial sales is preferable.
• Strong written and verbal communication skills, with experience in customer presentations.
• Ability to explain complex technical concepts in a clear and accessible manner
• Collaborative, team-oriented mindset with a focus on customer satisfaction
• Strong troubleshooting skills and attention to detail.
• Possess a valid driving license (SIM C& SIM A).

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We believe that diverse perspectives drive innovation and meaningful impact. We are proud to be an equal opportunity employer, committed to building an inclusive workplace where all individuals regardless of race, gender, age, religion, disability, sexual orientation, or background are valued and empowered. We welcome applicants from all walks of life and are dedicated to fair, respectful, and merit-based hiring practices.