Technical CSM & Project Delivery Lead

Eternaindonesia; Tangerang; Hybrid; IDR 18,000,000 - 30,000,000; Full time

Job summary

Eternaindonesia is seeking a Customer Success Manager to serve as the main liaison for clients and sales reps, ensuring seamless project execution and customer satisfaction. The role emphasizes detail orientation and adaptability, with potential growth into operations-focused positions.

Ideal candidates have an engineering background or strong analytical mindset, and are eager to learn technical concepts while coordinating across design, sales, and operations teams.

Qualifications

• Bachelor’s degree in Engineering or related field.
• Strong communication and stakeholder management skills.
• Highly organized with strong attention to detail.
• Analytical thinking and problem-solving ability.
• Comfortable working with data, systems, and structured workflows.
• Ability to multitask and manage multiple projects simultaneously.

Responsibilities

• Act as the main liaison between installers, sales reps, internal teams, and external stakeholders.
• Manage project timelines, milestones, and deliverables to ensure smooth execution.
• Provide timely updates and proactively address client inquiries or concerns.
• Track project progress and identify potential risks or delays.
• Coordinate across departments to maintain alignment.
• Ensure accurate documentation and data tracking in CRM or project management tools.
• Interpret and communicate basic technical information related to projects (training provided).
• Collaborate with operational teams to understand project requirements and constraints.
• Support process improvements and contribute to operational efficiency initiatives.
• Identify issues early and propose practical solutions.
• Escalate complex problems appropriately.

Skills

Communication

Stakeholder management

Detail-oriented

Analytical thinking

Multitasking

Education

Bachelor's degree in Engineering or related field

Tools

CRM systems

Project tracking tools

Job description

Eternaindonesia is seeking a Customer Success Manager to serve as the main liaison for clients and sales reps, ensuring seamless project execution and customer satisfaction. The role emphasizes detail orientation and adaptability, with potential growth into operations-focused positions.

Ideal candidates have an engineering background or strong analytical mindset, and are eager to learn technical concepts while coordinating across design, sales, and operations teams.