Key Account Manager - Customer Success

Etp Group

Daerah Khusus Ibukota Jakarta

Remote

IDR 400,000,000 - 650,000,000

Full time

14 days+

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Job summary

A technology solutions company is seeking an Account Manager for Customer Success in Jakarta. This role requires over 12 years of software sales experience and involves managing customer relationships, growing revenue, and driving opportunities. The ideal candidate will be detail-oriented, creative in problem-solving, and a team player. The position allows for work from home, but it requires significant travel to foster customer partnerships. Join a dynamic team in this key position to enhance customer success!

Qualifications

12+ years of software sales experience required.
Ability to grow and maintain customer relationships.
Creativity in solving complex problems essential.
Be consistent and detail oriented.
Outgoing and a team player who enjoys working in a team environment.
Long-term player.
Can find, maintain and grow win‑win relationships.
Experience in the ERP sector is essential.

Responsibilities

Manage relationships with senior leadership of customers.
Grow base customer revenue and expand partnerships.
Drive pipeline growth and manage product delivery.
Interface with Marketing, Pre-sales Solution Architects and Product/Implementation Team for on-time product delivery and post-sales account management.
Ensure timely collection of receivables.
Grow and build a CSM team in the region as needed.
Perform additional tasks as required by the Company.

Skills

Software sales experience

Problem solving

Detail oriented

Team player

Customer relationship management

Job description

ETP Group is an AI‑first SaaS company serving the Retail and e‑Commerce industries across Asia Pacific. With 39 years of trust in the market, it supports 500+ brands in 17 countries through enterprise‑grade platforms. ETP’s cloud‑native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large‑format retail, ETP V5 offers a hybrid omni‑channel suite. Built on a secure, scalable M.A.C.H architecture, ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset‑light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast‑evolving commerce environment. Here is a glimpse of what we do - http://www.etpgroup.com/Videos.html. For more information, log on to : www.etpgroup.com.

Role: Account Manager - Customer Success

Department: Customer Success Management

Location: Jakarta / Metro Manila

Work Mode: Work from home

Working Days: Monday to Friday

Experience: 12+ years

Note: This role requires domestic and/or international travel for a minimum of 3 weeks per month (or as needed based on business requirements)

Job Description

Key Responsibilities

Be the Single Point of Contact for Customer Success in the respective region and manage relationships with senior leadership of customers.
Grow base customer revenue and implement strategies with a view to expand existing partnerships for ETP.
Drive pipeline growth and work closely with your team to grow opportunities.
Interfacing with Marketing, Pre‑sales Solution Architects and Product/Implementation Team for on‑time product delivery and post‑sales account management.
Ensure timely collection of receivables.
Grow and build a CSM team in the region as may be required from time to time.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

Experience and Skills