Client Success Lead: Adoption, Expansion & Renewals

NTT DATA, Inc.; Indonesia; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

NTT DATA, Inc. in Indonesia seeks a Client Success Specialist to manage post-sale client relationships and ensure ongoing value delivery.

You will act as the primary liaison across multiple contracts, advocating for client needs and aligning service outcomes with business goals. In the Adoption, Expansion, and Renewal charters, you will drive usage growth, upsell opportunities, and on-time renewals, minimizing churn while maintaining CSAT and strong governance.

Qualifications

• Experience in a client-facing role within Sales, Service, or Consultancy in large-scale IT services.
• Knowledge of IT service environments and ITIL practices.
• Understanding of billing processes and contract management.
• Strong account planning and stakeholder management abilities.
• Proven ability to execute on-time renewals with minimal churn.
• Excellent consultative selling and negotiation skills to identify up-sell opportunities.
• Ability to align a client's business strategy with IT solutions.
• Financial acumen and business insight.

Responsibilities

• Maintain and grow valuable client relationships post-sale.
• Serve as primary post-sale contact for multiple contracts.
• Drive Adoption, Expansion, and Renewal through CS management charters.
• Ensure high CSAT and resolve issues escalated by clients.
• Collaborate with sales teams to extend footprint with the client.

Skills

Client relationship management

IT service environment knowledge

ITIL practices

Billing processes

Account planning

Negotiation skills

Business strategy alignment

Sales/service/consultancy experience

Interpersonal skills

Education

Bachelor's degree in information technology, sales, business science or related field

Job description

NTT DATA, Inc. in Indonesia seeks a Client Success Specialist to manage post-sale client relationships and ensure ongoing value delivery.

You will act as the primary liaison across multiple contracts, advocating for client needs and aligning service outcomes with business goals. In the Adoption, Expansion, and Renewal charters, you will drive usage growth, upsell opportunities, and on-time renewals, minimizing churn while maintaining CSAT and strong governance.