Technical Account Manager - Global SaaS for Education

Kinobi AI; Jakarta Pusat; Presencial; IDR 1 073 345 000 - 1 610 018 000; Tempo integral

Resumo da oferta

Kinobi AI, a Singapore-based company transforming higher education with AI-powered SaaS, seeks an Account Manager to own global client relationships from onboarding to value realization.

You will become a Kinobi platform power user, address technical inquiries, relay client feedback to Tech/Product, and guide feature adoption while spotting upsell opportunities. Fluency in English is required for all communications.

Qualificações

• Bachelor's degree is required.
• 3–5 years in Account Management, Technical CS, or Technical Advisor in B2B SaaS preferred.
• Strong technical curiosity; ability to read docs and troubleshoot platform issues.
• Excellent communication and relationship-building skills, especially with C-level or technical stakeholders.
• Ability to manage multiple client relationships, prioritize, and maintain high attention to detail.
• Strong analytical skills with experience creating or presenting dashboards, usage reports, or KPI-driven summaries.
• Proven track record in client retention, platform adoption, and upsell contributions.
• Fluent in English, both spoken and written.

Responsabilidades

• Own end-to-end relationship with global clients from onboarding through value realization, adoption, renewal, and retention.
• Be the first point of contact for day-to-day client interactions and guide clients to leverage the Kinobi platform.
• Collaborate with Tech and Product to answer in-depth technical questions and guide successful feature adoption.
• Relay client feedback to Tech and Product, document issues, and track resolutions.
• Monitor adoption rates, feature utilization, and platform health to spot risks early.
• Lead Quarterly Business Reviews with technical and non-technical stakeholders, reporting on usage and roadmap alignment.
• Advise clients on best practices based on platform behavior and workflow optimization.
• Support internal processes like issue triaging, knowledge base updates, and product testing from an AM lens.
• Identify upsell opportunities based on client usage and interest in features.
• Drive engagement and student activation by aligning Kinobi value with institutional goals.
• Work with Sales to start renewal conversations early from an AM perspective.

Conhecimentos

Account Management

Technical Customer Success

Relationship-building

KPI dashboards

Executive communication

Formação académica

Bachelor's degree in Business/IT or related field

Descrição da oferta de emprego

Kinobi AI, a Singapore-based company transforming higher education with AI-powered SaaS, seeks an Account Manager to own global client relationships from onboarding to value realization.

You will become a Kinobi platform power user, address technical inquiries, relay client feedback to Tech/Product, and guide feature adoption while spotting upsell opportunities. Fluency in English is required for all communications.