Global SaaS Key Account Manager — PMP Certified

Kinobi AI; Indonesia; On-site; IDR 1,235,876,000 - 1,942,090,000; Full time

Job summary

Kinobi AI is seeking a Key Account Manager to own end-to-end relationships with global clients, guiding onboarding, adoption, and renewal. The role blends business acumen with technical curiosity, requiring strong communication with executives and technical stakeholders.

You will collaborate with Tech and Product teams, translate client feedback into product insights, and drive platform adoption while aligning customer success with upsell opportunities.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 3–5 years of experience in Account Management, Technical Customer Success, or Technical Advisor in a B2B SaaS environment.
• Valid PMP certification is mandatory.

Responsibilities

• Own the end-to-end relationship with global clients from onboarding through value realization, feature adoption, renewal, and long-term retention.
• Serve as the first point of contact for day-to-day client interactions and guide global clients to leverage the Kinobi platform effectively.
• Collaborate with Tech and Product teams to answer deep technical questions, troubleshoot issues, and promote feature adoption.
• Relay client feedback to Tech and Product, document issues, and track resolution progress.

Skills

Account management

Technical customer success

Client relationship management

Analytical dashboards

English fluency

Cross-functional collaboration

Education

Bachelor's degree

Job description

Kinobi AI is seeking a Key Account Manager to own end-to-end relationships with global clients, guiding onboarding, adoption, and renewal. The role blends business acumen with technical curiosity, requiring strong communication with executives and technical stakeholders.

You will collaborate with Tech and Product teams, translate client feedback into product insights, and drive platform adoption while aligning customer success with upsell opportunities.