Strategic IT Account Manager: Growth & Solutions Lead

PT Sangkuriang Internasional; Jakarta Utara; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

SANGKURIANG INTERNASIONAL, PT, an information technology services company, seeks an Account Manager to serve as the PIC for clients in Jakarta. You will build durable relationships, discuss business needs, and recommend IT solutions while coordinating with technical, operations, and marketing teams to ensure on-time delivery.

You will identify upsell opportunities, maintain detailed reports on progress, and address client concerns promptly in a fast-paced environment.

Qualifications

• Minimum Diploma (D3) or Bachelor's degree (S1) in any field; graduates in Communications, Business Management, or Information Systems are a plus.
• 1-2 years of experience as an Account Manager, Sales Executive, or in Customer Relations preferred; highly motivated fresh graduates are welcome to apply.
• Basic understanding of Information Technology, familiarity with common tech terminology, and the ability to quickly adapt to new systems or software.
• Excellent verbal and written communication skills, with strong presentation and business negotiation abilities.
• Strong professional demeanor and business etiquette when representing the company in client-facing situations.
• Proactive, self-assured, organized, and target-driven with a strong work ethic.
• Able to work effectively both independently and as part of a team in a dynamic, fast-paced environment.

Responsibilities

• Serve as the primary point of contact (PIC) for clients, building and maintaining strong, long-term business relationships.
• Conduct discussions and consultations with clients to gain a deep understanding of their business needs, and recommend appropriate IT solutions.
• Act as a liaison between clients and cross-functional internal teams to ensure smooth project execution and timely delivery of solutions.
• Identify new business opportunities within the existing client base to help meet and exceed company targets (upselling/cross-selling).
• Prepare, update, and present regular reports on account status, project progress, and client satisfaction levels to management.
• Proactively address and resolve client concerns or complaints to maintain strong relationships.

Skills

Account management

Relationship building

Negotiation

Presentation skills

Communication

Education

Diploma or Bachelor's degree

Job description

SANGKURIANG INTERNASIONAL, PT, an information technology services company, seeks an Account Manager to serve as the PIC for clients in Jakarta. You will build durable relationships, discuss business needs, and recommend IT solutions while coordinating with technical, operations, and marketing teams to ensure on-time delivery.

You will identify upsell opportunities, maintain detailed reports on progress, and address client concerns promptly in a fast-paced environment.