Team Leader - Warehouse (Pekanbaru)

Shopee Internasional Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Shopee Internasional Indonesia in Medan is seeking a Warehouse Operations Associate to support end-to-end logistics. You will uphold 5S and safety standards, monitor daily activities, and ensure smooth flow from inbound to outbound processes.

You will optimize manpower, coordinate with cross-functional teams, and drive performance using the Warehouse Management System (WMS). The role requires strong leadership and familiarity with data tracking and reporting tools.

Qualifications

• Minimum 12th grade education or equivalent.
• Experience in logistics or fulfillment is preferred.
• Proficiency with data tracking and reporting tools.

Responsibilities

• Monitor daily warehouse operations to maintain workflow efficiency and accuracy.
• Manage manpower allocation to ensure productivity and throughput.
• Oversee inbound, outbound, and inventory control processes.
• Ensure accuracy of warehouse systems and flows using WMS.
• Handle operational issues and escalate to supervisor as needed.
• Coordinate with cross-functional teams to resolve issues.

Skills

Data tracking

Leadership

Reporting tools

Education

Senior High School / SMA/SMK

Tools

Microsoft Office

Google Workspace

WMS

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Implement and enforce strict Safety and 5S workplace organizational practices throughout the warehouse area
• Monitor daily warehouse operations to maintain workflow efficiency and performance accuracy
• Manage manpower allocation dynamically to ensure optimal team productivity and throughput
• Oversee localized end-to-end Inbound, Outbound, and Inventory control processes
• Control system accuracy and warehouse operational flows utilizing the Warehouse Management System (WMS)
• Handle immediate operational issues, performance bottlenecks, and floor complaints proactively
• Coordinate closely with cross-functional teams and escalating critical operational issues to the Supervisor

Requirements:

• Minimum educational qualification of Senior High School, Vocational High School (SMA/SMK), or equivalent
• Minimum of 1 year of experience in a related logistics role or fulfillment industry
• Proven familiarity with data tracking and reporting tools including Microsoft Office and Google Workspace
• Strong experience in operating and managing workflows within a digital Warehouse Management System (WMS)
• Willing to work in rotating shifts and placed according to company needs within the assigned city
• Strong leadership skills with a proven capability to lead, motivate, and manage both small and large operational teams