System Implementer

Jubelio; Jakarta Pusat; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Jubelio is seeking a skilled Training and Onboarding Specialist to educate and guide sellers and partners on the Jubelio platform. You will manage onboarding, maintain customer relationships, and resolve issues to ensure a smooth deployment.

The role involves coordinating training schedules, evaluating onboarding effectiveness, and suggesting improvements while delivering excellent customer service across technical and non-technical questions.

Qualifications

• Bachelor or Diploma level education is required.
• Minimum 1–2 years experience in Implementer, Trainer, Customer Onboarding or related role.
• Experience in e-commerce or SaaS is a strong plus.
• Excellent communication skills in verbal and written form.

Responsibilities

• Responsible for training and onboarding sellers and partners to the Jubelio platform and ensuring that the process is smooth and successful.
• Maintain relationships with customers and help customers solve technical and non-technical problems.
• Raise and resolve technical issues and ensure that resolve times in the onboarding process remain at their best.
• Perform daily follow-up to customers regarding the onboarding process, and provide the necessary support during and after the onboarding process.
• Organize customer schedules for training.
• Determine and evaluate the effectiveness of the entire training and onboarding process and suggest improvements to the process.

Skills

Verbal and written communication

Customer focus

Creativity and problem solving

Teamwork and time management

MS Office proficiency

Education

Bachelor's or Diploma or equal

Job description

Responsible for training and onboarding sellers and partners to the Jubelio platform and ensuring that the process is smooth and successful

Maintain relationships with customers and help customers solve technical and non-technical problems

Raise and resolve technical issues and ensure that resolve times in the onboarding process remain at their best

Perform daily follow-up to customers regarding the onboarding process, and provide the necessary support during and after the onboarding process

Organize customer schedules for training

Determine and evaluate the effectiveness of the entire training and onboarding process and suggest improvements to the process

Min Education Bachelor/Diploma or equal

Minimum 1 - 2 years experience as Implementer, Trainer, Customer Onboarding, or related position, previous experience from e-commerce or SaaS company is a huge advantage

Good proficiency in operating Ms. Office (Ms, Word, MS. Excel).

Outstanding verbal and written communication skills

Strong customer focus and ability to manage customer expectations.

Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships.

Excellent teamwork and time management skills.