DevOps Support Engineer - CI/CD & Atlassian Expert

Logicalis GmbH; Jakarta Pusat; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

LOGICALIS GmbH in Jakarta seeks a dedicated IT support professional to provide technical assistance across Atlassian products, document changes, and help with upgrades. You will triage issues, perform root-cause analysis, and coordinate with vendors and the internal team.

You should bring at least 3 years of relevant experience, strong scripting capabilities, and knowledge of CI/CD processes. A passion for learning and clear communication with stakeholders at all levels is essential.

Qualifications

• A passion for learning new technologies.
• Ability to interact and communicate effectively with all levels of management, users and vendors.
• Minimum 3 years of relevant experience.

Responsibilities

• Provide technical support through written and verbal communication across Atlassian products.
• Perform triage, root cause analysis, debugging and troubleshooting.
• Coordinate with vendors and support team on problem resolution, implementation issues and upgrades.
• Create and maintain documentation for knowledge base, changes, upgrades and operational maintenance.

Skills

Atlassian products

Scripting capabilities

CI/CD process

Job description

LOGICALIS GmbH in Jakarta seeks a dedicated IT support professional to provide technical assistance across Atlassian products, document changes, and help with upgrades. You will triage issues, perform root-cause analysis, and coordinate with vendors and the internal team.

You should bring at least 3 years of relevant experience, strong scripting capabilities, and knowledge of CI/CD processes. A passion for learning and clear communication with stakeholders at all levels is essential.