Client-Focused Technical Support Engineer

PT MARVELSOFT SOLUTIONS INDONESIA

Jakarta Utara

On-site

IDR 111,600,000 - 223,200,000

Full time

3 days ago

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Job summary

PT MARVELSOFT SOLUTIONS INDONESIA is seeking an experienced Support Engineer for a full-time on-site role in North Jakarta. You will provide technical help to clients, troubleshoot issues, and collaborate with the development team to improve products.

The ideal candidate has a minimum of 2 years in a software support role, strong communication skills, and a customer-centric approach. A relevant ICT degree is preferred, and you will work in a collaborative environment offering development

Qualifications

Must have strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities with non-technical stakeholders.
Proficient in using software tools and technologies relevant to support engineering.

Responsibilities

Provide timely and effective technical support to clients and resolve issues.
Investigate root causes, troubleshoot problems, and implement solutions.
Document support activities and resolutions clearly and accurately.
Escalate complex issues to the development team and provide product feedback.
Continuously learn new technologies to stay current and improve service quality.
Deliver excellent customer service and maintain strong client relationships.