Supervisor Teknisi (Makassar)

Aqua Elektronik; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

AQUA ELEKTRONIK PRODUCT SERVICE & SUPPORT in Medan, Sumatera Utara, is seeking an experienced Service & Support Supervisor to coordinate repair operations and lead technicians. You will supervise field technicians, monitor spare parts, maintain dealer relationships, and report daily results to Head Office while ensuring EMC standards and customer satisfaction.

Responsibilities require strong leadership, communication, and ERP/MS Office proficiency, with at least 4 years in a similar role

Qualifications

• 4 years of experience in the same position.
• Diploma or bachelor's degree in electrical engineering.
• Excellent verbal and written communication skills.
• Good networking and negotiation abilities.
• Solid knowledge of technical issues and leadership capabilities.
• Inter-personal skills, fast learning, team development mindset.

Responsibilities

• Coordinate daily work plans with technicians and review targets.
• Supervise technicians during repairs and assist with issues.
• Visit Authorized Service Centers to maintain relationships and discuss challenges.
• Monitor spare parts availability and monthly requirements.
• Prepare and submit daily reports to Head Office.
• Issue tax invoices and manage spare parts sales administration.
• Ensure office operations and supplies are readily available.

Skills

Leadership

Negotiation

Communication

Team development

MS Office

PowerPoint

Excel

ERP

Networking

Education

Diploma / Bachelor's in Electrical Engineering

Tools

ERP

MS Office

Job description

• Conduct daily briefings with technicians to coordinate work plans, review pending jobs, ensure repair equipment readiness, and update daily work targets in line with EMC requirements.
• Supervise technicians during customer repair services and provide support when issues arise during the repair process.
• Conduct periodic visits to Authorized Service Centers (ASC) to maintain good relationships and discuss operational challenges encountered.
• Monitor spare parts availability at both DSC and ASC to ensure readiness whenever required.
• Analyze spare parts requirements on a monthly basis.
• Track daily target achievement in accordance with EMC standards and ensure each technician meets planned productivity targets.
• Conduct regular visits to dealers to maintain strong relationships and ensure customer and dealer satisfaction with products.
• Carry out customer satisfaction surveys at dealer locations.
• Prepare and submit daily reports to Head Office (HO), including LTP, STAT, completed jobs, productivity, technician deployment, spare parts control, 24-Hour MOT, and other relevant data.
• Submit trade-in proposals or spare part substitution requests to HO when required parts are unavailable.
• Verify the completeness of documents submitted by technicians in the GCC system after work orders are closed.
• Review and validate the accuracy and completeness of trade-in program documentation prior to submission to HO.
• Issue tax invoices for customer payments related to electronic goods service activities.
• Manage spare parts sales administration.
• Ensure office operational needs are met, including cleanliness, organization, and availability of office supplies.
• 4 years of experience in the same position
• Diploma / bachelor's degree of electrical engineering
• Excellent communication skills, both verbal and written
• Good networking and Negotiation skill
• Good knowledge and understanding of technical issue
• Good leadership, Responsive, Persuasive and Innovative
• Excellent Inter-personal Skills, Fast Learner, Team Developer
• Flexible and open to changes and able to manage multiple tasks in restricted timeframes
• Thriving at Microsoft office (Power point/Excel/Word), ERP

AQUA ELEKTRONIK PRODUCT SERVICE & SUPPORT