Supervisor Teknisi (Batam)

Aqua Elektronik

Batam

On-site

IDR 89,280,000 - 133,920,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

A leading electronics service provider based in Batam seeks an experienced Customer Service Supervisor to manage technician teams and oversee customer repair services. This role requires excellent communication skills and a Bachelor's degree in Electrical Engineering. Key responsibilities include daily briefings with technicians, ensuring service quality at Authorized Service Centers, and preparing detailed reports for the Head Office. Candidates must have a minimum of 4 years experience and proficiency in Microsoft Office tools.

Qualifications

4 years of experience in the same position.
Excellent communication skills, both verbal and written.
Good knowledge and understanding of technical issues.
Flexible and open to changes.
Mampu multitugas dan cepat belajar.

Responsibilities

Conduct daily briefings with technicians to coordinate work plans.
Supervise technicians during customer repair services.
Monitor spare parts availability to ensure readiness.
Prepare and submit daily reports to Head Office.
Conduct regular visits to maintain customer satisfaction.
Verifikasi dokumen trade-in dan faktur pajak terkait.

Skills

Excellent communication skills

Networking and Negotiation skill

Technical issue understanding

Leadership

Inter-personal Skills

Fast Learner

Team Development

Flexibility

Microsoft Office proficiency

Education

Diploma / Bachelor's degree in Electrical Engineering

Tools

Microsoft Office (PowerPoint/Excel/Word)

ERP

Job description

Conduct daily briefings with technicians to coordinate work plans, review pending jobs, ensure repair equipment readiness, and update daily work targets in line with EMC requirements.
Supervise technicians during customer repair services and provide support when issues arise during the repair process.
Conduct periodic visits to Authorized Service Centers (ASC) to maintain good relationships and discuss operational challenges encountered.
Monitor spare parts availability at both DSC and ASC to ensure readiness whenever required.
Analyze spare parts requirements on a monthly basis.
Track daily target achievement in accordance with EMC standards and ensure each technician meets planned productivity targets.
Conduct regular visits to dealers to maintain strong relationships and ensure customer and dealer satisfaction with products.
Carry out customer satisfaction surveys at dealer locations.
Prepare and submit daily reports to Head Office (HO), including LTP, STAT, completed jobs, productivity, technician deployment, spare parts control, 24-Hour MOT, and other relevant data.
Submit trade-in proposals or spare part substitution requests to HO when required parts are unavailable.
Verify the completeness of documents submitted by technicians in the GCC system after work orders are closed.
Review and validate the accuracy and completeness of trade-in program documentation prior to submission to HO.
Issue tax invoices for customer payments related to electronic goods service activities.
Manage spare parts sales administration.
Ensure office operational needs are met, including cleanliness, organization, and availability of office supplies.
4 years of experience in the same position
Diploma / bachelor's degree of electrical engineering
Excellent communication skills, both verbal and written
Good networking and Negotiation skill
Good knowledge and understanding of technical issue
Good leadership, Responsive, Persuasive and Innovative
Excellent Inter-personal Skills, Fast Learner, Team Developer
Flexible and open to changes and able to manage multiple tasks in restricted timeframes
Thriving at Microsoft office (Power point/Excel/Word), ERP