Supervisor Server

AVLI Modern Greek Uluwatu; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Meal and transport allowance

Uniform provided

Service charge and bonuses

Job summary

AVLI Modern Greek Uluwatu in Bali is seeking a Floor Supervisor to lead daily service in a casual Greek dining setting. You will bridge front-of-house and management, oversee shifts, coach staff, and ensure guest satisfaction in a vibrant beachside environment.

The ideal candidate has 1–2 years as a Senior Server or Supervisor, strong leadership and English communication skills, and solid POS knowledge. Flexibility for evenings and weekends is required to thrive in this dynamic team.

Qualifications

• 1–2 years experience as a Senior Server or Supervisor in a high-volume casual dining environment.
• Strong leadership, team-building, and motivational skills.
• Excellent interpersonal and English communication skills (spoken and written).
• Experience with POS systems and basic cashiering functions.

Responsibilities

• Shift Leadership: Oversee daily front-of-house shifts and assign server sections.
• Service Quality: Monitor service to ensure steps of service and food quality standards.
• Guest Relations: Handle guest complaints and feedback professionally.
• Staff Coaching: Train and motivate waitstaff, hosts, and runners.
• Briefings: Conduct pre-shift briefings on specials, targets, and focus areas.
• Inventory & Supplies: Monitor FOH inventory (cutlery, glassware, condiments, menus).
• Financial Accountability: Oversee POS, process voids when needed, and ensure cash drops at shift end.
• Health & Safety: Enforce food safety, hygiene, cleanliness, and grooming standards.
• Upselling & Goals: Drive performance with upselling to meet daily sales targets.
• Communication: Link between service team, kitchen, and upper management.

Skills

Leadership

Team building

English communication

POS systems

Customer service

Tools

POS systems

Job description

Job Title: Floor Supervisor – Casual Dining

Location: Uluwatu, Bali
Reports To: Operational Manager / Floor Manager

Position Summary

We are looking for an energetic, organized, and leadership-driven Floor Supervisor to oversee daily shift operations at our casual Greek restaurant in Uluwatu, Bali. In this role, you will bridge the gap between front-of-house staff and management, ensuring smooth service flow, high team morale, and excellent guest satisfaction. If you are an experienced server or team leader looking to step up, possess great problem-solving skills, and thrive in a vibrant hospitality environment, we want you on our team!

Key Responsibilities

Shift Leadership: Oversee daily front-of-house shifts, assign server sections, and manage opening/closing duties.

Service Quality: Monitor the floor during service to ensure steps of service are followed and food quality meets standards.

Guest Relations: Handle guest complaints, special requests, and feedback with professionalism and a solution-oriented mindset.

Staff Coaching: Train, mentor, and motivate waitstaff, hosts, and runners to maintain high service standards.

Briefings: Conduct pre-shift briefings to communicate daily specials, targets, and operational focus areas.

Inventory & Supplies: Monitor front-of-house inventory, including cutlery, glassware, condiments, and printed menus.

Financial Accountability: Oversee POS operations, void transactions when necessary, and ensure accurate cash drops at shift end.

Health & Safety: Enforce food safety, hygiene, cleanliness, and grooming protocols across the service team.

Upselling & Goals: Drive team performance to hit daily sales targets through strategic upselling.

Communication: Act as the primary link between the service team, the kitchen staff, and upper management.

Qualifications & Skills

Minimum 1–2 years of experience as a Senior Server or Supervisor in a high-volume casual dining or beachside restaurant.

Strong leadership, team building, and motivational skills.

Excellent interpersonal and English communication skills (both spoken and written).

Exceptional problem-solving abilities under pressure in a fast-paced environment.

Advanced knowledge of POS systems and basic cashiering functions.

Deep passion for Mediterranean/Greek hospitality and customer care.

Flexible schedule, including evenings, weekends, and public holidays.

Competitive salary, service charge, and performance-based bonuses.

Meal and transport allowance.

Uniform provided.

Clear career progression paths within a expanding restaurant group in Bali.

Dynamic, supportive, and fun working environment in a prime Uluwatu location.