Supervisor Retail Engagement - Central Java

Pt Hm Sampoerna Tbk.; Salatiga ꦱꦭꦠꦶꦒ; On-site; IDR 34,440,000 - 68,880,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee discounts

Health benefits

Career progression

Job summary

Pt Hm Sampoerna Tbk. is seeking a proactive Retail Operations Supervisor to support the smooth operation of its Semarang stores. You will assist the Store Manager with daily tasks, uphold company standards, and maintain a positive shopping environment.

Responsibilities include managing inventory levels, implementing visual merchandising standards, overseeing opening/closing, handling cash, and training new retail associates to deliver excellent customer service.

Qualifications

• Experience in a retail supervisory or assistant management role.
• Strong understanding of retail operations and POS systems.
• Excellent organizational and multitasking abilities.
• Good communication and interpersonal skills.
• Willing to work flexible hours including weekends and holidays in Semarang.

Responsibilities

• Assist in managing inventory levels, including ordering, receiving, and stocking products accurately.
• Support the implementation of visual merchandising standards and ensure displays are maintained.
• Oversee daily operational tasks, including opening and closing procedures, and cash handling support.
• Ensure compliance with company policies and procedures, including health and safety standards.
• Provide excellent customer service and assist customers with inquiries and purchases.
• Train and mentor new retail associates on operational procedures and customer service expectations.

Skills

Organizational skills

Multitasking

Communication

Customer service

Leadership

Tools

POS systems

Inventory management software

Job description

Our client is seeking a proactive and organized Retail Operations Supervisor to support the efficient running of their stores in Semarang. This role is key in assisting the Store Manager with daily operations, ensuring adherence to company standards, and maintaining a positive shopping environment. You will focus on areas such as inventory control, stock management, staff support, and ensuring excellent customer service delivery. The ideal candidate is detail-oriented and committed to operational excellence, playing a vital part in the day-to-day success of the retail locations.

About the Role

Our client is seeking a proactive and organized Retail Operations Supervisor to support the efficient running of their stores in Semarang. This role is key in assisting the Store Manager with daily operations, ensuring adherence to company standards, and maintaining a positive shopping environment. You will focus on areas such as inventory control, stock management, staff support, and ensuring excellent customer service delivery. The ideal candidate is detail-oriented and committed to operational excellence, playing a vital part in the day-to-day success of the retail locations.

Key Responsibilities

• Assist in managing inventory levels, including ordering, receiving, and stocking products accurately.
• Support the implementation of visual merchandising standards and ensure displays are maintained.
• Oversee daily operational tasks, including opening and closing procedures, and cash handling support.
• Ensure compliance with company policies and procedures, including health and safety standards.
• Provide excellent customer service and assist customers with inquiries and purchases.
• Train and mentor new retail associates on operational procedures and customer service expectations.

Requirements

• Previous experience in a retail supervisory or assistant management role.
• Strong understanding of retail operations, inventory management, and POS systems.
• Excellent organizational and multitasking abilities.
• Good communication and interpersonal skills for effective team collaboration.
• Ability to work flexible hours, including weekends and holidays, in Semarang.
• A proactive approach to problem-solving and improving store efficiency.

Benefits

• Competitive hourly wage and potential for overtime.
• Employee discounts on a wide range of retail products.
• Opportunities for skill development and career progression within the retail sector.
• Health benefits package available for eligible employees.
• A friendly and dynamic team environment focused on customer satisfaction.