Sub-Regional Head of Operational Excellence

Rhenus SE & Co. KG; Daerah Khusus Ibukota Jakarta; On-site; IDR 855,431,993 - 1,197,604,790; Full time

Job summary

A leading logistics company seeks an individual to establish the Sub-regional Operational Excellence structure, analyze operational gaps, and ensure data quality across the region. The role involves managing local country managers, optimizing operational processes, and providing insights for KPI frameworks related to efficiency and customer satisfaction. The successful candidate will also oversee resource allocation and coordinate with regional management on data standards and auditing frameworks.

Responsibilities

• Set up of the Sub-regional Operational Excellence structure.
• Analyse operational gaps before implementing new IT systems.
• Ensure data quality is measured on the sub-regional level.
• Address data quality issues with training or solutions.
• Manage operational excellence country managers for audits.
• Optimize and document operations in coordination with goals.
• Provide input for operational KPI framework creation.
• Evaluate demands from operational excellence country managers.
• Decide on resource assignments for process changes.
• Consult on data standards and oversee implementation.
• Follow the regional auditing framework for operational quality.
• Establish framework to compare performance in responsible countries.
• Additional tasks in coordination with senior management.

Job description

• Set up of the Sub-regional Operational Excellence structure of local responsible in collaboration with the Regional Head of Operational Excellence and sub-regional CEO
• Analyse the business and operational gaps before implementation of new IT systems. Ensure a seamless integration between system flows and operations processes before, during and after any roll-out
• Ensure that data quality is measured on the sub-regional level, and communicate to the respective operational excellence country managers
• Ensure the data quality issues are tackled by understanding the root causes and create the respective solutions such as training or other methods, to improve the quality
• Manage the respective operational excellence country managers to run operational audit and error analysis to sort out operational issues and develop solutions
• Oversee the adherence, optimization and documentation of operations and related processes in coordination with other matrix functions’ goals
• Provide input regarding the creation of an operational KPI framework that evaluates operational efficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) in collaboration with other team members
• Evaluate the demand raised by the operational excellence country managers. Steer and channel valid demands to the OET platform on regional level for consideration and evaluation
• Receive and decide on the assignation of resources to all process and operations applications changes, modifications on documentation, KPIs, etc
• Consult with the Regional Head of Operational Excellence about (master) data standard, ensuring business needs are covered and oversee its implementation in process and organizational standards
• Follow and utilize the regional auditing framework that regularly evaluates operational quality and customer satisfaction by checking documentation, data quality, operational compliance, etc.
• Establish a framework to compare performance in the responsible countries to share best practices
• Additional tasks / projects can be added in coordination with the respective Regional Head of Operational Excellence and the CEO