Network & IT Lead

Bitera DC; Jakarta Pusat; On-site; IDR 500,000,000 - 800,000,000; Full time

Job summary

Bitera DC seeks a senior IT operations leader to direct 24x7 network and IT operations, overseeing incidents, changes and security, while driving AI adoption and ERP development across the organization. You will coordinate capacity planning, vendor performance, and governance to uphold SLAs and ensure reliable service delivery.

The role requires strong leadership, cross-functional collaboration, and hands-on management of enterprise IT platforms, dashboards, andCompliance with security protocols

Responsibilities

• Direct 24x7 network and IT operations oversight with supervisors, including monitoring coverage, alarm routing, performance thresholds and dashboards for critical platforms.
• Manage incident, problem and change processes; drive root cause analysis and permanent corrective actions; approve production changes and authorize emergency changes to restore service.
• Oversee capacity, product and customer support; maintain service catalogue and product roadmap for network and interconnection services; assess technical feasibility for customer opportunities.
• Lead security and recovery compliance; supervise vulnerability remediation, hardening and restore testing; decide containment under playbooks when needed.
• Promote AI adoption across departments; deploy approved AI tools and automations; train staff and set data security guardrails.
• Drive ERP development for cross-department collaboration; gather requirements, steer architecture, integrations, testing, releases and handover to operations.
• Monitor vendors and MSP performance against SLAs; manage budget inputs; maintain updated network diagrams, CMDB, IPAM and records after activations.
• Prepare weekly operations reporting and KPI evidence packs; support audit evidence and closure of findings.
• Lead weekly operations reviews and incident/change leadership in manager's absence; set objectives, ensure 24x7 coverage, and develop successors.

Job description

• Network & IT operations — Direct 24x7 network and IT operations through the supervisors: monitoring coverage, alarm routing, performance thresholds and dashboards for critical platforms, including those run by managed service providers. Hold the team to availability and SLA targets, and separate company-, customer- and third-party-attributable impact with evidence.
• Incident, problem & change — Command the technical response to major network, cyber and IT incidents; ensure root cause analysis and permanent corrective actions are closed and verified. Approve production changes within delegated authority, reject unsafe ones, and authorise emergency changes only to restore or protect service.
• Capacity, product & customer support — Approve capacity forecasts and investment triggers; maintain the technical service catalogue and product roadmap for network and interconnection services; approve or reject the technical feasibility of customer opportunities before commitment, and support customers through activation, acceptance and SLA assurance.
• Security & recovery compliance — Oversee vulnerability and patch remediation, hardening, privileged access and restore testing with the IT Infrastructure Supervisor and the Network & IT Security Specialist. Decide urgent containment within approved playbooks when the Manager is unavailable, and recommend — never self-accept — material risk.
• AI adoption & enablement — Drive the use of AI across every department. Find manual and time-consuming workflows, deploy approved AI tools and automations to remove them, train and support staff, set guardrails for data, security and access with Business Process & GRC, and track adoption and time saved so AI delivers measurable results.
• ERP development — Lead the IT delivery of Bitera's in-house ERP for cross-department collaboration: gather and prioritise requirements with department owners, steer the development team on architecture, integrations (monitoring, ticketing, inventory, DCIM, billing and finance), testing, release management and rollback, and hand over into operations with documentation and support.
• Vendors, budget & records — Monitor vendor and MSP technical performance against SLA, challenge vendor-reported data with own telemetry, and provide OPEX/CAPEX input. Ensure network diagrams, IPAM, circuit and port records and the CMDB are updated after every activation, change and decommission.
• Governance & reporting — Issue the weekly operations report and the Network & IT input to the Manager's monthly KPI dashboard and evidence pack; provide audit evidence and close assigned findings.
• Deputy & leadership — Run the weekly operations review and chair change review for critical and emergency changes when the Manager is absent. Set objectives for both supervisors, maintain 24x7 coverage, on-call rotation and named backups, and build successors so no operation depends on one person.