Operation Executive

PT GEXPRO SERVICES INDONESIA; Cibitung; On-site; IDR 60,000,000 - 110,000,000; Full time

Job summary

PT GEXPRO SERVICES INDONESIA is seeking a logistics professional to support daily operations, focusing on problem solving, inventory accuracy, and building strong customer relationships. You will work to ensure zero-complaint processes and accurate invoicing.

The role covers shipping/receiving coordination with 3PL, inventory and warehouse management, and cross‑functional collaboration with sales, marketing, and finance to keep operations smooth and compliant.

Responsibilities

• Troubleshoot operational issues, identifying root causes and implementing solutions.
• Manage relationships with customers to minimize complaints and ensure accurate invoicing.
• Coordinate shipping and receiving with 3PL, including transportation, storage, and kitting.
• Manage inventory levels and warehouse operations, ensuring accuracy and efficiency.
• Communicate effectively with team members and cross‑functional departments.
• Ensure safety, regulatory compliance, and risk management in operations.
• Prepare and submit operational reports on performance, productivity, and stock accuracy.

Job description

1. Problem-Solving: Troubleshoot operational issues, identifying root causes and implementing solutions.

2. To manage relationships with customers by avoiding complaint from Customer (Zero complain) and avoiding mistake on the invoice (zero mistake invoicing process)

Logistics Roles

1. Shipping and Receiving: Coordinate with 3rd party Logistic team member for the shipping and receiving of goods, including arranging for transportation and storage as well as kitting process from SEC.

2. Inventory Management: Manage inventory levels, including tracking shipments and monitoring stock levels.

3. Warehouse Management: Oversee the receipt, storage, and shipment of goods in a warehouse environment

Warehousing and Storage

1. Warehouse Management: Oversee warehouse operations, including receiving, storing, and shipping goods.

2. Inventory Control: Control inventory levels, ensuring accurate tracking and minimizing stockouts.

Communication and Collaboration

1. Communication: Communicate effectively with team members, stakeholders, and customers, ensuring clear understanding of operational goals and objectives.

2. Collaboration: Collaborate with other departments, including sales, marketing, and finance, to ensure alignment and effective operations.

3. Customer Service: Ensure excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.

Safety and Compliance

1. Safety Management: Ensure a safe working environment, implementing safety protocols and procedures to prevent accidents and injuries.

2. Compliance: Ensure compliance with regulatory requirements, industry standards, and company policies.

3. Risk Management: Identify and mitigate operational risks, implementing controls to minimize potential impacts.

Administrative Tasks

2. Reporting: Prepare and submit operational reports, including performance metrics, productivity, and stock accuracy of Gexpro goods as well as Customer goods that stored at 3PL warehouse