Student Success & Enrollment Advisor

SEVEN Retail Group; Jakarta Timur; Presencial; IDR 44 640 000 - 66 960 000; Tempo integral

Resumo da oferta

Sparks Education seeks a customer relations role to support students and parents across our education programs. You will build trusted relationships, address needs, and promote ongoing enrollment while coordinating with teachers to meet KPIs.

Ideal candidates have strong communication and a service mindset, with experience in sales or education. Join a team focused on student success and retention.

Qualificações

• Minimum high school diploma or equivalent.
• Strong communication and interpersonal skills.
• Experience in sales, customer service, or the education industry is a plus.
• Good persuasion, negotiation, and problem-solving skills.
• Target-oriented with a strong customer service mindset.
• Able to work independently and collaboratively within a team.
• Proficient in Microsoft Office or Google Workspace.

Responsabilidades

• Build and maintain strong relationships with students and parents.
• Follow up on students' learning progress and program continuation.
• Provide information and recommendations on suitable learning programs.
• Handle customer inquiries, feedback, and complaints professionally.
• Promote program continuation to improve student retention.
• Coordinate with academic teams and teachers to address students' learning needs.
• Achieve sales retention and enrollment targets based on established KPIs.
• Prepare regular reports on follow-up activities and target achievements.

Conhecimentos

Communication

Interpersonal skills

Persuasion

Negotiation

Problem-solving

Customer service mindset

Teamwork

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Google Workspace

Descrição da oferta de emprego

Sparks Education seeks a customer relations role to support students and parents across our education programs. You will build trusted relationships, address needs, and promote ongoing enrollment while coordinating with teachers to meet KPIs.

Ideal candidates have strong communication and a service mindset, with experience in sales or education. Join a team focused on student success and retention.