Student Advisor (Sparks Education)

SEVEN Retail Group; Cirebon; Vor Ort; IDR 55.800.000 - 100.440.000; Vollzeit

Zusammenfassung

Sparks Education in Cirebon is seeking a proactive Customer Relations/Enrollment Advisor to help students and families navigate learning options and maintain program engagement.

You will follow up on progress, provide program recommendations, handle inquiries, and contribute to enrollment growth with KPIs; strong communication and MS Office skills are essential.

Qualifikationen

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Sales, customer service, or education experience is a plus.
• Strong persuasion, negotiation and problem solving.
• Target-oriented with strong customer service mindset.
• Able to work independently and in a team.
• Proficient in MS Office or Google Workspace.

Aufgaben

• Build and maintain strong relationships with students and parents.
• Follow up on students' learning progress and program continuation.
• Provide information and recommendations on suitable learning programs.
• Handle customer inquiries, feedback, and complaints professionally.
• Promote program continuation to improve student retention.
• Coordinate with academic teams and teachers to address learning needs.
• Achieve sales retention and enrollment targets based on KPIs.
• Prepare regular reports on follow-up activities and target achievements.

Kenntnisse

Communication skills

Interpersonal skills

Sales experience

Customer service

Persuasion

Problem solving

Team player

Ausbildung

High school diploma

Tools

Microsoft Office

Google Workspace

Jobbeschreibung

Join Sparks Education and help students and parents make the most of their learning journey. You will build trusted relationships, support program continuation, address customer needs, and contribute to student retention and enrollment growth across our education business.

Placement: Cirebon

Key responsibilities

• Build and maintain strong relationships with students and parents.
• Follow up on students' learning progress and program continuation.
• Provide information and recommendations on suitable learning programs.
• Handle customer inquiries, feedback, and complaints professionally.
• Promote program continuation to improve student retention.
• Coordinate with academic teams and teachers to address students' learning needs.
• Achieve sales retention and enrollment targets based on established KPIs.
• Prepare regular reports on follow-up activities and target achievements.

What we're looking for

• Minimum high school diploma or equivalent.
• Strong communication and interpersonal skills.
• Experience in sales, customer service, or the education industry is a plus.
• Good persuasion, negotiation, and problem‑solving skills.
• Target‑oriented with a strong customer service mindset.
• Able to work independently and collaboratively within a team.
• Proficient in Microsoft Office or Google Workspace.

By the year 2020, Seven Retail established itself as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle services. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. Our mission is to make high‑quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living.

By the year 2020, Seven Retail established itself as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle services. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. Our mission is to make high‑quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living.