Banking Relationship Officer | Client Growth & Service

Pt Global Alih Daya (Agent&Co); Kupang; Remoto; IDR 30.000.000 - 70.000.000; Tempo pieno

Descrizione del lavoro

Pt Global Alih Daya (Agent&Co) is seeking a Remote Management Consultant focused on Client Engagement to drive value for global clients. You will lead engagement strategies, strengthen relationships, and deliver scalable service improvements within a fully remote, virtual team environment.

The role requires 5+ years in client management or consulting, excellent virtual communication, and a proven track record of managing complex accounts across project lifecycles. A Bachelor’s degree is required.

Competenze

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in client management, account management, or consulting.
• Proven ability to manage complex client relationships and deliver exceptional service.
• Strong understanding of customer success principles and lifecycle management.
• Excellent virtual communication, presentation, and interpersonal skills.

Mansioni

• Develop and implement strategies to enhance client engagement and satisfaction across project lifecycles.
• Act as a key point of contact for clients, building and maintaining strong, trust-based relationships.
• Analyze client feedback and performance data to identify areas for service improvement.
• Collaborate with internal project teams to ensure seamless client experience and successful project outcomes.
• Prepare regular client reports and conduct virtual review meetings to discuss progress and insights.

Conoscenze

Client engagement

Relationship management

Communication

Virtual collaboration

Project coordination

Formazione

Bachelor's degree in Business, Marketing, Communications, or related field

Descrizione del lavoro

Remote Management Consultant - Client Engagement

Our client, a globally recognized management consultancy, is actively seeking a highly motivated and experienced Remote Management Consultant to focus on Client Engagement. This fully remote position allows you to leverage your expertise from anywhere, contributing to critical client projects focused on enhancing client relationships, service delivery, and overall client satisfaction. You will be instrumental in developing and implementing strategies that strengthen our client partnerships and drive value, working within a virtual team structure that emphasizes collaboration and independent contribution.

About the Role

Our client, a globally recognized management consultancy, is actively seeking a highly motivated and experienced Remote Management Consultant to focus on Client Engagement. This fully remote position allows you to leverage your expertise from anywhere, contributing to critical client projects focused on enhancing client relationships, service delivery, and overall client satisfaction. You will be instrumental in developing and implementing strategies that strengthen our client partnerships and drive value, working within a virtual team structure that emphasizes collaboration and independent contribution.

Key Responsibilities

• Develop and implement strategies to enhance client engagement and satisfaction across project lifecycles.
• Act as a key point of contact for clients, building and maintaining strong, trust-based relationships.
• Analyze client feedback and performance data to identify areas for service improvement.
• Collaborate with internal project teams to ensure seamless client experience and successful project outcomes.
• Prepare regular client reports and conduct virtual review meetings to discuss progress and insights.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in client management, account management, or consulting, preferably in a remote setting.
• Proven ability to manage complex client relationships and deliver exceptional service.
• Strong understanding of customer success principles and client lifecycle management.
• Excellent virtual communication, presentation, and interpersonal skills.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work arrangement offering maximum flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and opportunities for professional growth.
• A dynamic, collaborative, and supportive virtual team culture.