Student Services Specialist - Customer Care & Data

BINUS Group; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

BINUS Group in Jakarta is seeking a Student Services Staff to assist students and stakeholders with documents and services, ensuring timely, accurate information and smooth processing.

The ideal candidate holds a Bachelor's Degree in any major, has 1 year of customer service experience, and demonstrates strong Indonesian and English communication, with proficiency in Microsoft Office.

This full-time, on-site role offers growth in a dynamic, customer-focused educational environment.

Qualifications

• Bachelor's Degree in any major.
• 1 year of experience in customer service.
• Good communication in Indonesian and English.
• Proficiency in Microsoft Office.

Responsibilities

• Interact with students or other stakeholders to provide and process information about documents and services.
• Respond to customer inquiries promptly and effectively.
• Handle customer complaints following established processes.
• Provide valid and accurate student operational data.

Skills

Customer service

Communication skills

Indonesian language

English language

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

BINUS Group in Jakarta is seeking a Student Services Staff to assist students and stakeholders with documents and services, ensuring timely, accurate information and smooth processing.

The ideal candidate holds a Bachelor's Degree in any major, has 1 year of customer service experience, and demonstrates strong Indonesian and English communication, with proficiency in Microsoft Office.

This full-time, on-site role offers growth in a dynamic, customer-focused educational environment.