Student Advisor Freelance - Denpasar (Mahendradatta)

Pt Ruang Raya Indonesia (Ruangguru); Denpasar; On-site; IDR 42,000,000 - 66,000,000; Full time

Job summary

Hilton in Bali is seeking a Telephone Operator to greet and assist guests, handling phone calls and inquiries with warmth and efficiency.

You will provide information about hotel services and local amenities, ensuring a positive guest experience through clear communication and timely follow-up.

Qualifications

• Previous experience in guest service, front office, or call center roles within hospitality.
• Excellent verbal and interpersonal skills; able to handle inquiries professionally and courteously.
• Capable of managing high call volumes and multiple requests efficiently.

Responsibilities

• Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
• Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience.
• Relay guest requests to relevant departments and ensure timely follow-up.
• Address guest complaints and proactively prevent service disruptions.
• Maintain accurate logs of guest interactions and update guest profiles for future personalization.

Skills

Guest service experience

Interpersonal communication

Call handling

Job description

Telephone Operator – Hilton

Job Identification: Job Category: Guest Services, Operations, and Front Office Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As an Telephone Operator , you're not just handling incoming telephone calls - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
• Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
• Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
• Issue Resolution: Address guest complaints and proactively prevent service disruptions.
• Documentation: Maintain accurate logs of guest interactions and update guest profiles for future personalization.

In addition, this role requires the following minimum qualifications:

• Previous experience in guest service, front office, or call center roles within hospitality.
• Excellent verbal and interpersonal skills; able to handle inquiries professionally and courteously.
• Capable of managing high call volumes and multiple requests efficiently.