Hospitality Phone Concierge

Hilton; Denpasar; Presencial; IDR 23.419.000 - 31.685.000; Jornada completa

Descripción de la vacante

Hilton Bali, Indonesia is seeking a Telephone Operator to welcome guests by phone, answer inquiries, and provide information about hotel services and local attractions. You will deliver the warmth of hospitality with professional communication and a helpful attitude, contributing to memorable stays.

You’ll handle high call volumes, coordinate with hotel teams, document interactions, and resolve guest concerns promptly.

Formación

• Experience in guest service, front office or call center within hospitality.
• Excellent verbal and interpersonal skills; professional and courteous.
• Capable of handling high call volumes and multiple requests efficiently.
• Skilled in resolving guest issues with discretion and a proactive approach.
• Familiarity with hotel PMS and service protocols preferred.
• Fluent in English; additional languages are a plus.
• Willing to work varied shifts, including nights, weekends and holidays.

Responsabilidades

• Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
• Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience.
• Relay guest requests to relevant departments and ensure timely follow-up; support internal communication across hotel teams.
• Address guest complaints and proactively prevent service disruptions.
• Maintain accurate logs of guest interactions and update guest profiles for future personalization.

Conocimientos

Guest service

Call center

Front office

Verbal communication

Interpersonal skills

Multitasking

English proficiency

Herramientas

Hotel PMS

Descripción del empleo

Hilton Bali, Indonesia is seeking a Telephone Operator to welcome guests by phone, answer inquiries, and provide information about hotel services and local attractions. You will deliver the warmth of hospitality with professional communication and a helpful attitude, contributing to memorable stays.

You’ll handle high call volumes, coordinate with hotel teams, document interactions, and resolve guest concerns promptly.