Hospitality Telephone Operator — Guest Communications

Bottega Italiana Bali; Indonesia; Sur place; IDR 60 000 000 - 90 000 000; Plein temps

Résumé du poste

Hilton Bali is seeking a friendly Telephone Operator to answer guest calls, provide hotel information, and deliver warm, professional service. You will handle inquiries, coordinate with hotel teams, and log guest interactions to personalize future stays.

The ideal candidate has excellent verbal and interpersonal skills, fluent English, ability to manage high call volumes, and flexible shifts including nights and weekends; familiarity with hotel PMS is a plus.

Qualifications

• Excellent verbal and interpersonal skills.
• Fluent in English; additional languages are a plus.
• Capable of managing high call volumes and multiple requests.
• Skilled in resolving guest issues with discretion and a proactive approach.
• Familiarity with hotel PMS and service protocols is preferred.
• Available to work varied shifts, including nights, weekends, and holidays.

Responsabilités

• Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
• Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience.
• Relay guest requests to relevant departments and ensure timely follow-up.
• Address guest complaints and proactively prevent service disruptions.
• Maintain accurate logs of guest interactions and update guest profiles for future personalization.

Connaissances

Verbal communication

Interpersonal skills

Call handling

Issue resolution

Flexibility

PMS familiarity

Outils

Hotel PMS

Description du poste

Hilton Bali is seeking a friendly Telephone Operator to answer guest calls, provide hotel information, and deliver warm, professional service. You will handle inquiries, coordinate with hotel teams, and log guest interactions to personalize future stays.

The ideal candidate has excellent verbal and interpersonal skills, fluent English, ability to manage high call volumes, and flexible shifts including nights and weekends; familiarity with hotel PMS is a plus.