Strategic Key Account Manager - Growth & Loyalty

Sandvik; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Sandvik seeks a proactive Key Account Manager based in Jakarta, Indonesia, to align customer strategy with Sandvik value propositions, grow market share, and coordinate cross-functional actions for strategic accounts.

The role requires 5–8 years of experience in key account management or sales within heavy industries, strong CRM capability, and willingness to travel domestically and internationally when needed. A medical pre-employment check is part of the process.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field.
• 5–8 years of experience in key account management, sales, or business development.
• Proven experience managing strategic customer accounts and developing account or sales strategies.
• Experience in market analysis, value-based selling, CRM, opportunity development, and cross-functional coordination.
• English proficiency appropriate for business communication.
• Willingness and ability to travel between customer sites within Indonesia and internationally when required.

Responsibilities

• Own and manage relationships with assigned strategic customers to strengthen customer loyalty, increase market share and share of wallet, and support sustainable account growth.
• Develop, maintain, and execute comprehensive Account Business Plans that translate customer strategy, operational priorities, and business challenges into clear objectives, actions, opportunities, and value-creation initiatives.
• Coordinate account activities across Sandvik functions to present an aligned Sandvik approach.
• Communicate Sandvik’s value proposition clearly and apply value-based selling principles to connect products, services, technology, and lifecycle solutions with customer outcomes.
• Identify, qualify, and progress new revenue opportunities within assigned accounts in cooperation with relevant Business Line Managers and sales teams.
• Monitor account performance against agreed business plans, customer commitments, opportunities, and commercial objectives, and initiate corrective or improvement actions when required.
• Maintain accurate account, stakeholder, opportunity, activity, and forecast information in the approved CRM and reporting tools.
• Facilitate clear information flow between customers and internal stakeholders, including escalation and coordinated resolution of complex customer issues.

Skills

Key account management

Sales strategy

Cross-functional coordination

Value-based selling

CRM proficiency

Education

Bachelor’s degree in Business, Engineering, or related field

Tools

CRM systems

Digital tools

Job description

Sandvik seeks a proactive Key Account Manager based in Jakarta, Indonesia, to align customer strategy with Sandvik value propositions, grow market share, and coordinate cross-functional actions for strategic accounts.

The role requires 5–8 years of experience in key account management or sales within heavy industries, strong CRM capability, and willingness to travel domestically and internationally when needed. A medical pre-employment check is part of the process.