Strategic Customer Success Specialist – Security & Adoption

Cisco Systems, Inc; Jakarta Pusat; Hybrid; IDR 400,000,000 - 800,000,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Customer Success Specialist to act as a strategic advisor and technical expert, leading adoption journeys that drive measurable business value for Cisco's customers.

You will Baselining environments, craft onboarding roadmaps, and facilitate executive workshops to guide customers toward realizing product value. You will influence Cisco Engineering and Product Management with customer feedback to improve adoption offerings and drive ongoing usage of security

Qualifications

• Core Solutions: Expert knowledge of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload.
• Advanced Features: Experience driving adoption of XDR/SNA and advanced firewall capabilities.
• Lifecycle Management: Ability to transition customers from foundational use to ongoing adoption of advanced security features.
• Experience: 7-10+ years in technical consulting or security-focused customer-facing roles.
• Education: Bachelor’s in Engineering or Computer Science; Master’s preferred.
• Certifications: CISSP or CISM preferred; CCIE or Cisco Certified Success Specialist suggested.

Responsibilities

• Lead high-impact workshops and sessions tailored to diverse customer needs, with feedback to CX PM.
• Accelerate value realization by applying adoption frameworks and onboarding journeys.
• Identify and mitigate adoption risks, resolving issues to ensure a smooth journey.
• Document adoption plans and roadmaps to align project teams across onboarding lifecycle.
• Guide customers on strategic decisions, lead architectural initiatives, and use validated Cisco designs.

Skills

Cisco Secure Access

Umbrella

DUO

ISE

NGFW

Secure Workload

XDR/SNA

Advanced firewall

Education

Bachelor’s degree in Engineering/CS

Master’s degree preferred

Job description

Cisco Systems, Inc. is seeking a Customer Success Specialist to act as a strategic advisor and technical expert, leading adoption journeys that drive measurable business value for Cisco's customers.

You will Baselining environments, craft onboarding roadmaps, and facilitate executive workshops to guide customers toward realizing product value. You will influence Cisco Engineering and Product Management with customer feedback to improve adoption offerings and drive ongoing usage of security