Customer Success Business Partner

Anaplan; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Anaplan in Jakarta, Indonesia is seeking a highly driven and dynamic Customer Success Business Partner (CSBP) to join the Customer Success team. You will operate as a strategic advisor and transformation partner, helping enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes.

You will own executive engagements with C-suite executives, lead EBRS, and help customers establish Centers of Excellence to scale enablement.

Qualifications

• 10+ years in customer-facing roles such as customer success, presales or management consulting.
• Deep subject matter expertise in FP&A or Supply Chain Planning, with understanding of EPM and Enterprise Planning & Analytics.
• Excellent communication, presentation, and interpersonal skills with a consultative, value-oriented approach.

Responsibilities

• Own and nurture relationships with C-suite executives and senior stakeholders; lead EBRS.
• Drive ROI and business outcomes from Anaplan investments across onboarding, implementation, and adoption.
• Identify platform expansion opportunities and collaborate with Sales to grow existing accounts.
• Advocate for customers internally and develop customer success assets, playbooks and case studies.

Skills

Executive engagement

Customer success

Strategic advisory

Executive communications

Education

Bachelor’s degree

CA/MBA desirable

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision‑making through our leading AI‑infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca‑Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best‑in‑class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy‑led, values‑based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

The Role:

Anaplan is looking for a highly driven and dynamic Customer Success Business Partner (CSBP) to join the Customer Success team in Jakarta, Indonesia. This role goes beyond traditional customer success. You will operate as a strategic advisor and transformation partner, helping our enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes.

This is what you will do at Anaplan

Strategic Partnership & Executive Engagement

Own and nurture relationships with C‑suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, establishing yourself as a trusted advisor. Lead outcome‑driven Executive Business Reviews (EBRs), presenting compelling narratives that connect Anaplan's capabilities to the customer's strategic priorities. Advise customers on establishing a robust Center of Excellence (CoE) and governance structure to foster self‑sufficiency and scale and enablement.

Value Realization & Adoption

Drive measurable ROI and business outcomes from Anaplan investments across onboarding, implementation, and adoption phases ensuring strong customer health. Proactively monitor platform usage and sponsorship, identifying risks and deploying targeted action plans to drive sustained adoption and protect renewals. Develop and execute customer success plans aligned to value realization, adoption, and growth objectives. Develop customer success assets and playbooks and help drive customer references and case studies.

Commercial Growth & Expansion

Identify and drive platform expansion opportunities, including AI use cases, across key business functions (e.g., Finance, Supply Chain, Workforce). Collaborate with Sales and Partners to build and progress pipeline within existing accounts. Proactively identify and mitigate renewal risks in partnership with Renewal Managers and Account Executives to secure and grow the commercial relationship. Translate Anaplan’s platform and AI capabilities into clear business value to drive expansion and customer investment.

Customer Advocacy & Internal Collaboration

Serve as the voice of the customer to internal Anaplan teams (Product, Support, Community), advocating for their needs and ensuring objectives are aligned. Act as a primary point of escalation, focusing on swift resolution and maintaining positive momentum. Contribute to the development of customer success assets, playbooks, and customer case studies to strengthen the Anaplan community. Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty. Promote and support engagement with Anaplan through community usage, user groups, and event participation. Act as the primary customer contact, managing stakeholders across business and IT.

Your Qualifications

10+ years of work experience in customer facing roles such as customer success, presales or management consulting. Deep subject matter expertise in either FP&A or Supply Chain Planning, with a strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics. Excellent communication, presentation, and interpersonal skills, with a consultative and value oriented approach. Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.