Strategic CS Partner for Enterprise ROI & AI

Anaplan; Jakarta Pusat; On-site; IDR 300,000,000 - 450,000,000; Full time

Job summary

Anaplan is seeking a highly driven Customer Success Business Partner (CSBP) to join the Jakarta team. You will manage a portfolio of enterprise customers, acting as a strategic adviser to maximize ROI on the Anaplan platform and AI capabilities.

Entrepreneurial, outcome‑driven, and skilled in executive engagement, you will help customers establish CoEs, drive adoption, and identify expansion opportunities across finance, supply chain and workforce domains.

Qualifications

• 10+ years of work experience in customer facing roles such as customer success, presales or management consulting.
• Deep subject matter expertise in FP&A or Supply Chain Planning, with a strong understanding of EPM and Enterprise Planning & Analytics.
• Excellent communication, presentation, and interpersonal skills, with a consultative and value oriented approach.
• Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus.

Responsibilities

• Own and nurture relationships with C‑suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, establishing yourself as a trusted advisor.
• Lead outcome driven Executive Business Reviews (EBRs), presenting narratives that connect Anaplan’s capabilities to the customer’s strategic priorities.
• Advise customers on establishing a robust Center of Excellence (CoE) and governance structure to foster scale and enablement.
• Drive measurable ROI and business outcomes from onboarding, implementation, and adoption phases ensuring strong customer health.
• Proactively monitor platform usage and sponsorship, identifying risks and deploying action plans to drive adoption and protect renewals.
• Develop and execute customer success plans aligned to value realization, adoption, and growth objectives.
• Develop customer success assets and playbooks and help drive customer references and case studies.
• Identify and drive platform expansion opportunities across functions (Finance, Supply Chain, Workforce).
• Collaborate with Sales to build and progress pipeline within existing accounts.
• Translate Anaplan’s platform and AI capabilities into clear business value to drive expansion and customer investment.
• Serve as the voice of the customer to internal teams, advocate for needs, and ensure objectives are aligned.

Job description

Anaplan is seeking a highly driven Customer Success Business Partner (CSBP) to join the Jakarta team. You will manage a portfolio of enterprise customers, acting as a strategic adviser to maximize ROI on the Anaplan platform and AI capabilities.

Entrepreneurial, outcome‑driven, and skilled in executive engagement, you will help customers establish CoEs, drive adoption, and identify expansion opportunities across finance, supply chain and workforce domains.