Strategic Client Success Advisor

NTT Global Data Centers; Jakarta Pusat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

NTT Global Data Centers seeks a Client Success Specialist to manage strategic client relationships, acting as a trusted advisor to management while driving adoption, value realization, upsell and timely renewals across the client portfolio.

The role requires strong interpersonal and consultative selling skills, negotiation ability, and a solid ITIL foundation to coordinate cross-functional teams and deliver measurable outcomes with minimal churn.

Qualifications

• Bachelor’s degree or equivalent; entry or basic level experience acceptable.
• Certification and working knowledge of ITIL practices.
• Seasoned client-facing experience in Sales, Service or Consultancy in large-scale IT services.

Responsibilities

• Develop and maintain relationships with client representatives up to Management level and be a trusted advisor for NTT.
• Ensure client interaction with NTT is successful and engagement is optimised (CSAT, usage, value).
• Act as escalation point for unresolved issues and coordinate with resolver groups to reach satisfactory outcomes.
• Identify up-sell and cross-sell opportunities and support renewal processes to achieve revenue targets.
• Demonstrate value of NTT offers throughout the contract lifetime and minimize churn.

Skills

Interpersonal skills

Stakeholder management

Consultative selling

Negotiation

ITIL knowledge

Education

Bachelor's degree

Job description

NTT Global Data Centers seeks a Client Success Specialist to manage strategic client relationships, acting as a trusted advisor to management while driving adoption, value realization, upsell and timely renewals across the client portfolio.

The role requires strong interpersonal and consultative selling skills, negotiation ability, and a solid ITIL foundation to coordinate cross-functional teams and deliver measurable outcomes with minimal churn.