Client Success Manager: Adoption, Expansion & Renewals

NTT Ltd.; Jakarta Pusat; Hybride; IDR 300 000 000 - 420 000 000; Plein temps

Résumé du poste

NTT DATA is seeking a Client Success Specialist to maintain and grow valuable client relationships. You will be the primary post-sale contact for multiple contracts, driving Adoption, Expansion, and Renewal to deliver demonstrable value and a positive CSAT.

You will partner with clients and internal teams to align solutions with business goals, manage renewals, and identify upsell opportunities while ensuring timely, high-quality service.

Qualifications

• Knowledge of NTT DATA offerings and pricing structures.
• Understanding of IT service environments and ITIL.
• Knowledge of billing processes, client invoicing, and contract management.
• Experience in account planning and stakeholder management.
• Proven ability to execute on-time renewals with minimal churn.
• Strong consultative selling and negotiation skills.
• Ability to understand a client’s business strategy and align it with NTT DATA solutions.
• Experience in a client-facing role within Sales, Service, or Consultancy in a large-scale IT services environment.
• Excellent interpersonal skills to develop and maintain relationships up to management level.
• Bachelor’s degree strongly preferred.

Responsabilités

• Maintain and build client relationships as the primary post-sale contact for multiple contracts.
• Drive Adoption, Expansion, and Renewal initiatives to maximize client value and CSAT.
• Nurture client relationships and act as trusted advisor to realize demonstrable value.
• Collaborate with sales and delivery teams to extend footprint and opportunities.
• Escalate issues and ensure timely and satisfactory resolutions.

Connaissances

ITIL practices

Billing processes

Account planning

Stakeholder management

Renewals management

Sales negotiation

Client relationship

Business alignment

Formation

Bachelor’s degree

Outils

CRM tools

Description du poste

NTT DATA is seeking a Client Success Specialist to maintain and grow valuable client relationships. You will be the primary post-sale contact for multiple contracts, driving Adoption, Expansion, and Renewal to deliver demonstrable value and a positive CSAT.

You will partner with clients and internal teams to align solutions with business goals, manage renewals, and identify upsell opportunities while ensuring timely, high-quality service.