Strategic Client Relations Specialist (Hybrid)

Palo Alto Networks; Jakarta Pusat; Hybrid; IDR 111.600.000 - 167.400.000; Vollzeit

Benefits dieser Stelle

Competitive salary and incentives

Hybrid work arrangements

Medical and wellness benefits

Professional development and training

Zusammenfassung

Palo Alto Networks is seeking a Client Relations Specialist to manage and deepen relationships with clients in Depok. This hybrid role combines proactive support with strong liaison work between clients and internal teams to ensure satisfaction and retention.

The ideal candidate will be organized, communicative, and adept at leveraging CRM tools to improve our service delivery in a dynamic hybrid setting.

Qualifikationen

• Experience in client relations, account management, or customer success.
• Strong interpersonal and communication skills, with the ability to build rapport.
• Excellent organizational and time management abilities.
• Familiarity with CRM software and client management tools.
• Ability to thrive in a hybrid work environment.

Aufgaben

• Manage a portfolio of client accounts, ensuring high levels of retention and satisfaction.
• Conduct regular check-ins and business reviews with clients to assess needs and identify opportunities.
• Address client concerns and issues promptly and effectively, coordinating solutions with relevant departments.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of services.
• Gather client feedback to inform product development and service improvements.

Kenntnisse

Client relations

Account management

Customer success

CRM software

Hybrid work

Jobbeschreibung

Palo Alto Networks is seeking a Client Relations Specialist to manage and deepen relationships with clients in Depok. This hybrid role combines proactive support with strong liaison work between clients and internal teams to ensure satisfaction and retention.

The ideal candidate will be organized, communicative, and adept at leveraging CRM tools to improve our service delivery in a dynamic hybrid setting.