Strategic Named Account Manager, Cybersecurity Saas

Palo Alto Networks; Jakarta Pusat; Hybride; IDR 111 600 000 - 167 400 000; Plein temps

Avantages offerts par ce poste

Competitive salary and incentives

Hybrid work arrangements

Medical and wellness benefits

Professional development and training

Résumé du poste

Palo Alto Networks is seeking a Client Relations Specialist to manage and deepen relationships with clients in Depok. This hybrid role combines proactive support with strong liaison work between clients and internal teams to ensure satisfaction and retention.

The ideal candidate will be organized, communicative, and adept at leveraging CRM tools to improve our service delivery in a dynamic hybrid setting.

Qualifications

• Experience in client relations, account management, or customer success.
• Strong interpersonal and communication skills, with the ability to build rapport.
• Excellent organizational and time management abilities.
• Familiarity with CRM software and client management tools.
• Ability to thrive in a hybrid work environment.

Responsabilités

• Manage a portfolio of client accounts, ensuring high levels of retention and satisfaction.
• Conduct regular check-ins and business reviews with clients to assess needs and identify opportunities.
• Address client concerns and issues promptly and effectively, coordinating solutions with relevant departments.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of services.
• Gather client feedback to inform product development and service improvements.

Connaissances

Client relations

Account management

Customer success

CRM software

Hybrid work

Description du poste

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Our client is seeking a dedicated Client Relations Specialist to manage and enhance relationships with their valued clientele in Depok . This hybrid role involves understanding client needs, providing proactive support, and ensuring overall satisfaction with our services. You will act as a key liaison between clients and internal teams, fostering strong, long-term partnerships. The ideal candidate is organized, communicative, and possesses a strong understanding of client management principles, contributing to a successful hybrid operation in Depok .

About the Role

Our client is seeking a dedicated Client Relations Specialist to manage and enhance relationships with their valued clientele in Depok . This hybrid role involves understanding client needs, providing proactive support, and ensuring overall satisfaction with our services. You will act as a key liaison between clients and internal teams, fostering strong, long-term partnerships. The ideal candidate is organized, communicative, and possesses a strong understanding of client management principles, contributing to a successful hybrid operation in Depok .

Key Responsibilities

• Manage a portfolio of client accounts, ensuring high levels of retention and satisfaction.
• Conduct regular check-ins and business reviews with clients to assess needs and identify opportunities.
• Address client concerns and issues promptly and effectively, coordinating solutions with relevant departments.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of services.
• Gather client feedback to inform product development and service improvements.

Requirements

• Experience in client relations , account management, or customer success roles.
• Strong interpersonal and communication skills, with the ability to build rapport.
• Excellent organizational and time management abilities.
• Familiarity with CRM software and client management tools.
• Ability to thrive in a hybrid work environment.

Benefits

• Competitive salary with performance incentives.
• Flexible hybrid work arrangements.
• Comprehensive medical and wellness benefits.
• Professional development and training programs.
• A collaborative and client-focused team culture.

• Receive personalized job recommendations.

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