Store Supervisor (Surabaya)

PT. Navya Retail Indonesia; Jawa Timur; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT. Navya Retail Indonesia in East Java is seeking a capable Retail Supervisor to lead the sales assistant team and cashier, ensure SOP compliance, and organize store operations.

You will manage shifts, develop staff skills, monitor performance, communicate product knowledge, analyze sales data, and ensure store security and presentability. Fluency in English preferred, willingness to work weekends and holidays, and experience in fashion/footwear retail is desirable.

Qualifications

• Diploma in any field is required.
• Age 26-28 years.
• English proficiency at least passive.
• Experience as Supervisor in retail (3+ years) in fashion/footwear/active lifestyle.
• Understanding KPI metrics.
• Willing to work shifts including weekends and holidays.
• Experience dealing with mass product.

Responsibilities

• Ensure sales team and cashier follow SOP.
• Schedule shifts, develop staff, and evaluate performance.
• Organize product displays per SOP.
• Communicate product knowledge to customers.
• Analyze sales reports and customer traffic.
• Oversee promotions and store security.
• Maintain store, stockroom, and equipment cleanliness.

Skills

English (passive)

Computing

Negotiation

Interpersonal

Analytical

Leadership

Managing

Education

Diploma Degree

Job description

• Ensuring sales assistant team and cashier to follow SOP.
• Managing staff shift schedule, developing staff skills, and evaluating staff work performance.
• Organizing and maintaining product display and products according to SOP.
• Understand product knowledge and able to communicate it to customers effectively.
• Identifying market trend in our target market.
• Analyzing sales report, customer traffic, and store promo.
• Making sales report and sales planning.
• Ensuring promotion activities according to SOP.
• Ensuring security of store, staff, and customers.
• Making sure the store, stockroom, and store equipment is clean and representable.

Requirements

• Candidate must possess at least a Diploma Degree, any field.
• Age 26 - 28 years old.
• Required skill(s): English (min. passive), computary, negotiation, interpersonal, analytical, Leadership and Managing.
• Preferably Supervisor at least 3 year(s) of working experience in retail industry, especially in fashion/footwear/active lifestyle.
• Have an understanding about KPI's Metrics.
• Strong willingness to learn and develop in retail industry.
• Able to work in shift including Saturday, Sunday and public holiday.
• Having experience dealing with mass product.