Store Supervisor — KPI‑Driven Team & Sales Lead

PT Navya Retail Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Navya Retail Indonesia is seeking a Store Supervisor to oversee sales assistant teams and cashiers, ensuring SOP compliance and high customer service standards in Surabaya.

The role focuses on scheduling, staff development, KPI-driven performance, product presentation, and analysis of sales data to plan promotions and store efficiency. English communication and leadership are essential, with a requirement to work in shifts including weekends.

Qualifications

• Diploma degree in any major.
• 4 years of experience in a similar retail role.
• Strong understanding of KPI metrics.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Strong communication, analytical, and leadership skills.
• Able to communicate in English.
• Able to work well in a team.
• Willing to be placed in Surabaya.

Responsibilities

• Ensuring sales assistant team and cashier to follow SOP
• Managing staff shift schedule, developing staff skills, and evaluating staff work performance
• Organising and maintaining product display and products according to SOP
• Understand product knowledge and ability to communicate it to customers effectively
• Identifying the market trend in our target market
• Analyzing sales report, customer traffic, and store promo
• Making a sales report and sales planning
• Ensuring promotion activities according to SOP
• Ensuring the security of the store, staff, and customers
• Making sure the store, stockroom, and store equipment is clean and representable

Skills

Leadership

Communication

Analytical

KPI Metrics

Education

Diploma degree (any major)

Tools

Microsoft Office

Job description

PT Navya Retail Indonesia is seeking a Store Supervisor to oversee sales assistant teams and cashiers, ensuring SOP compliance and high customer service standards in Surabaya.

The role focuses on scheduling, staff development, KPI-driven performance, product presentation, and analysis of sales data to plan promotions and store efficiency. English communication and leadership are essential, with a requirement to work in shifts including weekends.