Retail Store Supervisor & KPI Leader

PT. Navya Retail Indonesia; Balikpapan; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT. Navya Retail Indonesia is seeking a capable supervisor to oversee the sales assistant team and cashiers in Balikpapan. The role focuses on adhering to SOPs, scheduling shifts, developing staff skills, and maintaining product displays with strong attention to product knowledge and customer communication.

Candidate should have a Diploma and 3+ years in retail, preferably in fashion/footwear, and be willing to work weekends and holidays. Proactive in KPI metrics and sales planning is a plus.

Qualifications

• Diploma degree required in any field.
• Age 26-28 years.
• Strong English (passive) and computer skills.
• Negotiation, interpersonal and analytical abilities.
• Leadership and managing experience preferred.

Responsibilities

• Ensure sales assistant team and cashier follow SOP.
• Manage staff shift schedule and evaluate performance.
• Organize product displays per SOP and maintain stock displays.
• Promote understanding of product knowledge to customers.
• Identify market trends in target market and analyse sales data.
• Prepare sales reports and plan promotions.
• Ensure store security and cleanliness of store, stockroom and equipment.

Skills

English (passive)

Computer skills

Negotiation

Interpersonal skills

Analytical

Leadership

Managing

Education

Diploma degree

Job description

PT. Navya Retail Indonesia is seeking a capable supervisor to oversee the sales assistant team and cashiers in Balikpapan. The role focuses on adhering to SOPs, scheduling shifts, developing staff skills, and maintaining product displays with strong attention to product knowledge and customer communication.

Candidate should have a Diploma and 3+ years in retail, preferably in fashion/footwear, and be willing to work weekends and holidays. Proactive in KPI metrics and sales planning is a plus.