Store Supervisor (Jakarta)

PT. ADIDAS INDONESIA; Bekasi; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

adidas Retail Indonesia is seeking a Store Supervisor for our Jakarta store. You will lead a sales-driven team to deliver exceptional customer service, maintain visual standards, and support profitability across the store area.

The role requires 4+ years total experience with at least 1 year in supervision in sport/fashion retail, plus strong Bahasa Indonesia and English communication. Training and development are key aspects of this role.

Qualifications

• 4+ years total work experience with at least 1 year in a supervisory role.
• Experience in sports/fashion retail preferred.
• Strong communication in Bahasa Indonesia; English preferred.

Responsibilities

• Lead and coordinate store team to deliver excellent customer service.
• Monitor and analyze sales data to drive performance and KPI targets.
• Maintain visual merchandising standards and in-store communications.
• Coordinate stock delivery, replenishment and stockroom organization.
• Support recruitment, onboarding and training of team members.
• Uphold loss prevention procedures and a safe shopping environment.

Skills

Store supervision

Team leadership

Customer service

Visual merchandising

Sales-driven

Tools

MS Office

Job description

adidas Retail Indonesia is hiring a Store Supervisor for our store located in Jakarta.

Purpose/ Mission

Contributes to store profitability by:

Meeting or exceeding sales and KPI targets for a defined area within the store

Coordinating team members to provide a leading shopping experience

Assuming Store Manager responsibilities in the absence of the Store Manager

Accountabilities

Primary Responsibility

Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area

Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations

Be a role model for customer service and meeting or exceeding customers’ expectations

Supervise and coordinate the team to ensure all customers receive an optimal service level at all times

Lead your team to meet or exceed customer expectations at all times

Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

Use advanced Category expertise to drive sales and customer loyalty in your assigned area

Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge

Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area

Manage merchandise delivery processing on the same day it arrives

Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis

Execute all applicable loss prevention procedures

Maintain a safe and productive shopping and working environment

Support the recruitment, onboarding and training of store team members

Coach and motivate individuals within your assigned area to maximize their performance

Share best practices to drive the overall store team performance

Complete all applicable training programs and effectively apply the learning on the job

Seek coaching and learning opportunities to continually improve your performance

Professional background/ Experience

Functional: Minimum 4 years total work experience with at least 1 year experience as supervisor, in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding

Intermediate numeracy and literacy and advanced verbal communication skills

Industry: Preferably in apparel/fashion/footwear or FMCG Retail

Exposure: Sports

Technology: Basic in MS Office Applications; Word, Excel, Power Point; and Outlook

Language skills:Good command in oral and written Bahasa Indonesia; Intermediate English in oral and written preferred

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.

Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.

Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.