Store Manager - Jakarta

PT Hindo; Jakarta Pusat; On-site; IDR 223,200,000 - 446,400,000; Full time

Job summary

H&M Indonesia seeks an experienced Retail Store Manager to drive sales, lead a high-performing team, and deliver exceptional customer service. You will uphold brand standards, manage merchandising and stock, and train staff on selling techniques.

The role requires 5+ years in retail, a proactive, presentable personality, and strong English communication. The position is in-store with shift work; a Bachelor’s degree is advantageous.

Qualifications

• Bachelor's degree preferred.
• 5+ years in a similar position in fast-paced retail.
• Fluent in English, additional languages are a plus.
• Strong drive, initiative and presentational skills.
• Excellent planning, organization and multi-tasking abilities.

Responsibilities

• Monitor sales performance (KPIs) and implement action plans.
• Lead and motivate the team to meet targets and deliver great customer experience.
• Demonstrate effective selling techniques (upsell, cross-sell, services).
• Build strong customer relationships and manage feedback to drive loyalty.
• Represent H&M, grow local network, and acquire new customers.

Skills

Team leadership

Customer service

Sales skills

English fluency

Presentation skills

Education

Bachelor's degree

Job description

Monitor sales performance (KPIs) and execute action plans with Area Manager

Lead and motivate the team to achieve targets and ensure excellent customer experience

Ensure effective selling techniques (up-selling, cross-selling, co-creation services)

Build strong customer relationships, manage feedback, and drive client loyalty/database

Act as brand ambassador to grow local network and acquire new customers

Support business growth through partnerships and identifying market opportunities

Represent brand values and ensure strong product knowledge across the team

Maintain store merchandising, visual standards, and product assortment alignment

Recruit, train, and develop team while managing performance and engagement

Oversee store operations, stock management, SOP compliance, and use of digital tools

Bachelor degree from reputable university would be an advantage

Fluent in English; additional languages are a plus, supporting a diverse environment

At least 5 years in a similar position, hands on experience in managing a fast-paced fashion store

Have a strong drive and act on your own initiative without being prompted

Mature, outgoing and have pleasant personality as well as possess excellent presentation, communication and selling skill

Excellent planning and organizational ability to multi-task within a fast pace environment

Willing to be based in store and work in shift schedule

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a store manager?
• How would you rate your English language skills?
• How many years' experience do you have in the retail industry?
• How much notice are you required to give your current employer?

H&M (Hennes & Mauritz AB) is a well known Swedish fashion brand which entered Indonesian market in 2013. H&M Indonesia was established through franchise agreement with Gill Capital Group, and operating under PT Hindo. Gill Capital itself is a leading multinational retail franchise operator headquartered in Singapore and has presence in 5 countries across Asia.

H&M Indonesia has over 66 stores located in Java, Bali, Sumatera, Kalimantan & Sulawesi; and employs approximately 3000 employees across Indonesia. H&M offers the latest styles and inspiration for all – always.

H&M is more than just fashion. With price, quality and sustainability deeply rooted in its DNA, H&M is not only a possibility for everyone to explore their personal style, but it also offers a chance to create a more sustainable fashion future.

H&M (Hennes & Mauritz AB) is a well known Swedish fashion brand which entered Indonesian market in 2013. H&M Indonesia was established through franchise agreement with Gill Capital Group, and operating under PT Hindo. Gill Capital itself is a leading multinational retail franchise operator headquartered in Singapore and has presence in 5 countries across Asia.

H&M Indonesia has over 66 stores located in Java, Bali, Sumatera, Kalimantan & Sulawesi; and employs approximately 3000 employees across Indonesia. H&M offers the latest styles and inspiration for all – always.

H&M is more than just fashion. With price, quality and sustainability deeply rooted in its DNA, H&M is not only a possibility for everyone to explore their personal style, but it also offers a chance to create a more sustainable fashion future.

What can I earn as a Retail Store Manager